BIA dependency assessment reset

LucL
Tera Contributor

Hello 

We already complete a full RTO assessment for an application.

But, after 6 months, the department start using a new function on this application.

We would like to know how we could reset an assessment, because we add some new questions to define correctly the new RTO after we add the new functionality.

We edit the BIA but I cannot find how we could reset the assessment and complied with the new question.

We do not want to make a new assessment from beginning but just edit and add 2 questions.

 

Regard

 

1 ACCEPTED SOLUTION

Aswin6
ServiceNow Employee
ServiceNow Employee

Hi LucL,

 

The changes to BIA templates will impact the new BIAs. The existing BIAs will not be changed because of the template changes. So, in this case the old BIA has to be moved to the state 'Archived' and a new BIA has to be created. 

 

Thanks,
Aswin

View solution in original post

1 REPLY 1

Aswin6
ServiceNow Employee
ServiceNow Employee

Hi LucL,

 

The changes to BIA templates will impact the new BIAs. The existing BIAs will not be changed because of the template changes. So, in this case the old BIA has to be moved to the state 'Archived' and a new BIA has to be created. 

 

Thanks,
Aswin