Cancel expired assessment

Dimitrios Boura
Tera Contributor

‎10-06-2022 09:46 AM

Hi All,

 

I have identified several of our Control Attestations being set to cancelled by a scheduled job.

 

DimitriosBoura_0-1665074729426.png

 

 

Has anyone else had issues with this OOTB behaviour - since it cancels active attestations for us if they are overdue!

 

Thank you in advance.

 

Kind regards,

Dimitrios

0 Helpfuls
  • 776 Views
1 REPLY 1

Sebastien Fix
Giga Guru
Giga Guru

‎10-06-2022 12:29 PM - edited ‎10-06-2022 12:30 PM

The OOTB behavior works as designed. You can deactivate the job or change the frequency if you do not want expired surveys/assessments to ever be cancelled. 

 

You can also just change the gr.state line to change the State to something else than "Cancelled" when overdue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0676810

0 Helpfuls