Cancel expired assessment
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10-06-2022 09:46 AM
Hi All,
I have identified several of our Control Attestations being set to cancelled by a scheduled job.
Has anyone else had issues with this OOTB behaviour - since it cancels active attestations for us if they are overdue!
Thank you in advance.
Kind regards,
Dimitrios
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10-06-2022 12:29 PM - edited 10-06-2022 12:30 PM
The OOTB behavior works as designed. You can deactivate the job or change the frequency if you do not want expired surveys/assessments to ever be cancelled.
You can also just change the gr.state line to change the State to something else than "Cancelled" when overdue
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0676810