In the ServiceNow GRC module, when the design_effectiveness field of a Control Test is evaluated as "ineffective," the control status changes to "non_compliant," and an Issue is automatically created.When this automatically created Issue is marked as...
Hi All - I saw in the docs that Automated factors are used to automate risk assessments. I am not able to understand how this happens. Can someone help me understand how automated factors work actually and how do they adjust scores and how I can add ...
Hi community,I have created a new platform analytics dashboard within UI Builder. Within that, there are 2 interactive filters at the top and different types of reports below it.When I am selecting the filter values, it's not showing the applied filt...
I have a vendor tiering assessment where the normalized value for some of the questions are being calculated a 0 but there is are actually numeric values based on the response.
I have a tiering assessment with multiple categories. The questions within the categories have numeric values assigned. When I look at the metric results, I see the question have actual numeric values. But the normalized value for some of them is 0. ...
Hi, I need to create a notification for control overdue attestations which should be sent to the IT Owner/Delegate and Requester of an attestation with open Control Attestations with a cadence including: 30-days following when the Controls are set t...
I'm creating a few indicator templates for some control objectives and I wanted to set them to run monthly, but I don't really have this option available. It appears to be: daily, weekly, PERIODIC, quarterly, annually, etc. Am I right to assume that ...
The pop-up window in Compliance Workspace when trying to "add from existing control" in a common control is completely unusable and cannot be resized. Has anyone figured out a workaround instead of customizing the app?
Hello Community,I am new to IRM, risk management module. I need help on my requirement( its bug actually)I am struggling to fix one issue on risk calculations. I am not able to find out from where values are populating in scores. I tied to check risk...
Planned start date Planned end dateDue dateThese above fields on the issue record are not automatically updating the calculation.Users had to do the calculation manually.Checked business rules.Within the 'dates' tab on the issues new record form, the...
Hi all, Wondering if anyone has a high-level metamodel/ERD of the BCM module they'd be able to share? I'm an enterprise architect and was just asked a few questions about the BCM module, and having a visual like that would really help me out in my e...
Hello community experts,I have a requirement to add a "New" UXF Action into the Modal in Workspace.How do I do that?I know how to add a UXF Action to the Related List, to the Form, to the List, but no idea where it is defined for the Modals.In my cas...
Hello Everyone, I facing a issue while installing the edge proxy , I'm getting following error - can anyone help me to rectify the issue. Thanks,Vishva
How to set one dependent field on another. Like we have 'class' field and another is 'sub-class' but subclass field should be dependent on the class field. These two fields are reference type and also we have tried the option of the dependency from t...
Automate the files import from datasources and schedule transform on weekly basics.how to achieve this automation in servicenow.
