Clear Comments field?

[Robert_Cartwrig]

This question is not really specific to Risk.   Risk did not have the Comments and Activities fields, so I added them according to the instructions here: https://express.servicenow.com/support/forums/topic/can-you-add-a-journal-field-to-the-company-table...

This is pretty straightforward and works well enough - but the Comments field does not clear on Update and I cannot seem to make it do this thing.   The methods I've tried are mostly related to Business Rules to clear the field, but all attempts have failed. I am tired of beating my head against this wall.

I'm open to other suggestions about how to accomplish this seemingly simple thing.   Anyone?

Thank you,

Robert

[amlanpal]

Hi Robert,

Can you please post your codes? As per the link, which you have provided, it looks simple to write those 2 Business rules.

[Robert_Cartwrig]

Hi Amlan,

As I mentioned, these Business Rules work.   The only issue I continue to have is that it doesn't clear the field on update.   I've tried Business rules using the selectors and Actions as well as a few versions of simple scripts (most of which I no longer have), and I've tried to add a conditional script directly to the Update UI Action (which I prefer not to do as it is global). I didn't post any of them as none were successful and I didn't want people to spend time troubleshooting my scripts when there might be a simpler solution available (and it should be easier to create this than troubleshoot my failures).

Script approaches that I've tried range from simple functions to directly setting the field.   Here are a couple of examples of my approach (these are written here and are not the actual exact script used):

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setClearComments();

function setClearComments() {

    if (!current.u_comments.nil())

          current.u_comments = " ";

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or

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setValue("u_comments", " ");

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Conditions are usually simply that the field is not empty or even no conditions. I've tried before and after, on Update and both Insert and Update.   I've tried changing the order.   Before works, but this should happen after the text is saved, not before.

What am I doing wrong here?

Thanks,

Robert

[ajitchandragiri]

Robert,

Enabled "Debug Business rule" and then update the ticket. check the logs to see if the business rules are passing. paste the logs here.

http://wiki.servicenow.com/index.php?title=Debugging_Tools_Best_Practices#gsc.tab=0

[Robert_Cartwrig]

See attached...