Clear Comments field?

[Robert_Cartwrig]

This question is not really specific to Risk.   Risk did not have the Comments and Activities fields, so I added them according to the instructions here: https://express.servicenow.com/support/forums/topic/can-you-add-a-journal-field-to-the-company-table...

This is pretty straightforward and works well enough - but the Comments field does not clear on Update and I cannot seem to make it do this thing.   The methods I've tried are mostly related to Business Rules to clear the field, but all attempts have failed. I am tired of beating my head against this wall.

I'm open to other suggestions about how to accomplish this seemingly simple thing.   Anyone?

Thank you,

Robert

[Robert_Cartwrig]

The BR request was answered above...and I did set the order to happen after 100.   I'll have some time to create another BR tomorrow if you really want to troubleshoot my BR...

[ajitchandragiri]

yes, i think it should work. make sure the second BR has same conditions as the first. paste the screenshots of the 2 BRs if it does not work.

[Robert_Cartwrig · Accepted solution]

I figured out what the issue was....or at least corrected it.   I double-checked the BR to clear it again, and nothing was wrong. What I hadn't checked was the other BR that was working - the BR that moved the content to the Activities journal.   It turned out that it was set to 200 as well...and it refused to be set to anything else.   I'd change it, and it would revert to 200.   I tried Insert and Stay. and saw the same behavior. So I deleted it and recreated it.   That worked...and allows the clear script to do its job as well.

Hate to mark my own answer as the correct one given all the great input on this thread (which were all correct, just not the issue), but I do want to close out this thread.

[Teena Singh]

Robert,

Glad to see that you are using the Community to learn more.

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Regards,

Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com

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