Card on BCM Workspace for BIAs
The BCM Workspace has pre-configured cards on each tab. On the Business Impact Analysis tab, I want the Expired card to exclude BIAs in the Archived state. How can this be done?
Forum Posts
No change in the Compliance score in the CMDB Health Dashboard even after adding new audit rules
why is the compliance score not changing even after new audit rules being added in the CI class manager?There are some existing audit rules but now I have added new audit rules for about 11 classes but i still see no change in the compliance score.Ca...
Design QUESTIONNAIRES on the fly for set of users of type Yes/No, Attachment to collect evidence?
Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...
Resolved! GRC Feature roles plugin (sn_grc_ftr_role)
Hi. Has anyone used and configured the "new" sn_grc_ftr_role plugin? I was naively thinking that it was shipping new, more granular, roles with new ACLs but after installation, there are no such new roles added to sys_user_role. Instead it adds a t...
Resolved! Can you change the orientation of a RAM's Heatmap?
This is more for esthetic purposes, but is it possible to modify the display of the Residual Heatmap built into a Risk Assessment Methodology (RAM) in such a way as to flip the y-axis so it runs in the opposite direction?For example:The RAM is config...
Resolved! GRC IRM Lite Operator and Full Operator roles and access
Hi Experts, Need to know the basics of the IRM Lite Operator and Full Operator. What is the difference between the two?Also the roles and access that are associated with both the IRM Lite Operator and Full Operator. Any help would be highly appreciat...
GRC compliance issue
When a risk or an exception is approved for a issue, should we close the issue or leave it in response status ? if we can close the issue then what status it should be closed as - Closed complete, Closed-incomplete? Please share any relevant document...
OOTB UI Action Label Differs across instances for NEW Engagement
We are seeing an inconsistent behavior across two ServiceNow instance for the same OOTB functionality.When attempting to create a New Engagement, the UI actions displayed at the top of the page differ between instances. In one instance, it shows ' V...
Make type field read-only on UI Page opened via GlideModal (Audit Engagement / Activity)
Hi everyone,I’m working on a UI Page opened in a Glide Modal and I need to make the type field read-only based on the calling table. When the UI Page is opened fromsn_audit_engagementsn_audit_activityThe type dropdown should be pre-populated and read...
Audit Management Plugin Issue
Hi, We have noticed a couple of times now an issue when installing the Audit Management Workspace plugin and wanted to post here to see if any others have encountered this issue. Issue: An issue in the Audit Management Workspace is causing users to ...
IRM Plugin (NIST CSF)
Hi Everyone, I just noticed that there are a lot of available plugins of IRM in ServiceNow including NIST CSF. Have anyone tried utilizing this? As of now, we're using a self scoring tool for NIST CSF and if this plugin works, maybe we can utilize t...
sn_grc_business_user_lite IRM lite role – impact of exposing additional access on licensing
Hi Team, Could anyone help with the following query?The sn_grc_business_user_lite role has several restrictions, including limited access to:GRC modules (Policies, Entities, Controls, Control Objectives)Tables and M2M tables (e.g: Additional Entities...
Resolved! Deleted registers in Advanced Risk Assessment
Hello everyone, I had several risk assessments related to a methodology, but I needed to force an update to the methodology and ended up reverting it to DRAFT status. As soon as I republished it, the records of previously completed assessments disapp...
Resolved! Best Practices for Implementing Policy and Compliance for New Organizations
What is the recommended approach to setting up Policy and Compliance for an organization that is completely new to the module? How should we get started with the initial configuration, and what foundational setup steps are critical? Which linkages an...
Prinatble IRM & TPRM ebooks
I have looked on several community boards and see that whenever someone requests access to download and print an ebook they are told inkling doesn't allow that. How can we access a printed copy of those books. These are supposed to be free resources...
