Hi, Due to a business requirement, we would like to add Partially Effective as one of the options for Design/Operation Effectiveness field in a Control Test. The current options that we have configured are Effective & Ineffective. What are the impact...
Hi Everyone, We have a control that is Non-Compliant although there are no open issues and indicator tasks are compliant. What is the reason on this and how can we change it back to compliant?
Dear Community,I am facing a situation where the organization, for which we are implementing BCM, cannot define in advance all the users that will get event tasks from an exercise or a crises event. As they said 'it could be anyone ' that needs to d...
Hi,So I have created a Smart assessment template from assessment workspace with multiple sections and questions with scoring.I want to create error message on the assessment while the user is answering the assessment before submitting the assessment....
Hi all,I have a requirement from stakeholders where Policy Owners should be able to edit Knowledge Articles even after they are published specifically to correct any typos or spelling errors in the title (Short Description) of the article. We are wo...
Hello community, I'm trying to figure out how does the integration between TPRM and Control objective/control works. I was able to set up a metric (question) -> link it to CO -> I see link in assessment metrics on CO->I've linked the entity (Vendor) ...
Hey are - we are testing Zurich in preparation for our upgrade. I noticed two new fields when I am requesting Evidence through the Audit Workspace. The fields are Conext and Context Record. I see that context provides a list of tables that I can se...
Hi, This is not a technical question, but more user training, Background:My client is implementing policy and policy exceptions, and wants assistance on how to provide guidelines to the organization, on when a policy exception is reasonable and when ...
OverviewThe Smart Assessment Engine (SAE) is ServiceNow’s next-gen framework for conducting intelligent, scalable, and automated assessments across modules like GRC, IRM, TPRM, and more. It replaces the classic assessment model with a more flexible, ...
Hi Everyone Could i ask for some guidance? We/are a consumer of IRM, and are looking at ways to utilise in the context of our organisations existing risk management practices... The preference, to minimise business change and accelerate scaled use/l...
I have a field of type currency. It has choices of INR,Euro, dollar,etc. Now i want only euro symbol, others i need to remove somehow. I cannot directly set these currencies to false. How to achieve this?Attached is for reference.
I am trying to set up my first control indicator to understand the behavior, and running into a few problems. The first problem is that the Indicator won't execute or produce results. The second problem is that I don't understand how to correctly spe...
Hi,In UI Builder, where do you customize Control assessment? I'm not able to find component info even for the new variant which I created. Any guidance is appreciated.
I am trying (again) to figure out a way to have multiple approvals for a BIA or plan. The sn_bcp.plan_manager role allows full access to all plans. What I was hoping to achieve was to have a manager in the business area be defined as the plan owner...
Hi All, I am looking for the blog or any information related to KRI on GRC service now whether i can have 1 KRI for some bunch of Risks. New to GRC module, any help related to this is much appreciated. Thanks,
