Control Attestation Completion Notifications for Requestor

[LachelleT]

Hi,

After an attestation respondent completes the control attestation, is it possible to set up email notifications to be sent to the user that requested the attestation respondent to complete the attestation? Or an email that notifies that the specific control has moved into the review state? If so, please provide step by step process on how to turn those notifications on please. Thanks.

[Connor Levien]

Hey @LachelleT,

You can use the following guide on how to set up a notification in ServiceNow

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

You will want to set it up on the control table and when the control moves from attest to review, trigger the notification. If you dont have the user who requested the attestation already captured on the control, you will have to add a field on the control and set up a flow to capture who triggered the attestation so you can send them an email notification. Doing it this way rather than on the attestation record instance will make it easier to adopt smart assessments in the future if you choose to.

I would also suggest adding to your dashboards a report which shows all the controls sitting in Review waiting for a user to review the attestation.

[IsabelyA]

Hello! Yes, it's possible!
Navigate to Everything > System Notification > E-mail > Notifications.
Select New.
You'll create it for the assessment table, and it's easier to do it through an event! 

But You can do it directly in the notification, putting the "when to send" when the attestation state changes to Done or something, and in the "Who will receive" put the requester field, to send to the user