Control Indicator Tasks and Indicator Results tabs not visible

Ulla-Maija J_sk · ‎06-15-2022

Please can you suggest an idea why the Indicator form does not show Indicator Tasks and Indicator Results tabs? they are selected on the form to be shown together with the Content References.

Nightly scheduled tasks is true and the scheduler is running. No indicator tasks can be seen in the lists either, so apparently they are not created. When I click Execute, I get the info message "An indicator task will be created, it may take some time." I have tried both Manual and Basic indicator types.

I can make this work in the nowlearning simulator so it must be some setting. But quite sure we have ootb solution so it is puzzling.

Ulla-Maija J_sk · ‎07-25-2022

The problem was that the indicator tasks were created but in an incorrect domain. ServiceNow team confirmed that this is related to an existing platform defect and provided a workaround. Issue was resolved by creating a new Business Rule to ensure that the tasks are created in the correct domain.

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Ahmed Drar · ‎06-17-2022

Hello, there is a client script that runs on load which hides indicator tasks & indicator results if they have no values

Ulla-Maija J_sk · ‎06-20-2022

Thanks Ahmed. That is helpful. It means that the tasks are not generated even if the scheduler is running. Now it is only to understand why tasks are not generated. I found only one possible suggestion for this in the KB0867347 - and it did not help.

Ahmed Drar · ‎06-21-2022

you can type sn_grc_indicator_ask.List in the left navigator to see whether any task is generated

Elizabeth Johns · ‎06-21-2022

I have the same issue. I tried contacting the support, got no answer. HCA Rewards Login