Create Planned Tasks to a Remediation Task in GRC

Asia2
Tera Contributor

Hello! I'm working on Issues it the GRC and I came across the 'Planned Tasks' related list on the Remediation tasks related to an issue, but nor the compliance manager or user assigned to the issue/remediation tasks cannot see the 'New' UI Action. There were no conditions or ACLs changed for the related list/table/ui action display or the task table in general. It seems to work only for the 'admin' role.
By default, what role is required or what conditions must be met for the user to be able to create the planned tasks?

Thank you!

 

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4 REPLIES 4

Anil Lande
Kilo Patron

Hi,

If there is no ACL for create Operation the check the system property 'glide.sm.default_mode'. Its value must be 'deny'.

In such cases only admin have access to new button.

If you want to show new button to any specific role then you should create required ACL's for Create/Write operations.

 

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Thanks
Anil Lande

Asal Moezi
Tera Expert

Hello,

Do you have any updates to this topic? I'm curious, since I have the same issue.

Harihara Subra1
ServiceNow Employee
ServiceNow Employee

Hi,

 

Remediation task does not have any 'Planned task' out of the box. This could have been added at the specific instance via 'Configure>Related lists'. Please note 'Remediaiton task' is an extension of the 'Planned task' table. And hence, system allows such kind of customizations.

 

Thank you.

Prasanna_Patil
Tera Guru

Hi All,

 

Yes correct its not OOB that we get , instead its added in the related list and ACl's written on top of it its because UI actions not visible may be

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Regards,
Prasanna