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GRC Indicator Supporting Data Issues

I have created a scripted indicator to look at Test Results relating to a specific server class. The supporting data field should show all in scope Test Results but for some reason the option to look through all of the results is grayed out and only ...

Lacey L by Tera Expert
  • 615 Views
  • 3 replies
  • 0 helpfuls

Resolved! ServiceNow IRM/GRC and SOX Audits

Is anyone using GRC Audit Management to conduct SOX audits?  If so, how are you flagging control test failures that are significant deficiencies or weaknesses?  I'm seeing issues and observations but not seeing a way to flag either as a deficiency or...

mjdeandrea by Tera Expert
  • 878 Views
  • 2 replies
  • 1 helpfuls

Attestation Designer vs Survey Designer

All, We were advised by our Snow rep to use the Survey Designer instead of Attestation Designer due to the inability of AD to scroll through more than the initial screen resolution when we begin the design.  I have to say not having this tested was a...

sunriver61 by Mega Expert
  • 1085 Views
  • 2 replies
  • 0 helpfuls

Resolved! Policy Exception and Policies

Hello 1. When a policy exception is created, the Source type can be selected as Policy, and the system forces you to select a policy. I would like to know what happens when a Policy is approved. 2. When the Source type is Control objective, control, ...

rajeeshraj by Tera Guru
  • 1907 Views
  • 1 replies
  • 3 helpfuls

Resolved! Audience update on Policy Acknowledgement Campaign

Does anyone know of an efficient way to solve for this use case or will it be solved for in upcoming versions?   Build and Audience for a campaign - all users in  Sys Group Y.Build a Policy Acknowledgement Campaign - Audience "Alll users in Sys Group...

Community Alums by Community Alums  
  • 914 Views
  • 2 replies
  • 1 helpfuls

Resolved! Knowledge is created for any updates to policies

We have noticed that each update to a policy creates a new knowledge article, example is policy 123 which had kb001 now has kb002 and kb003 if another change was done. the latest is the only valid one. The issue is these links back to KBs are shared ...

Risk Workspace edit the Task tab

Hello IRM experts !  I would like to find a way to edit the Task tab in the Risk Workspace. In the Task tab, you can see the different IRM related tasks which are assigned to you such as Control Attestation, Issues, Risk Assessment etc. I would like ...

Single Loss Expectancy

Hi everyone! I wanted to know the accuracy or reliability of the single loss expectancy (SLE) values,how it is being found & if we have any set of criteria or way to verify its correctness... Any related info will be appreciated! Thanks in advance

Resolved! [BCM] Amending Dependency section within BIA PDF Template

Hello, I've created additional columns within the Dependencies section for a few elements using the Grid Configuration method.  However, when I generate a PDF of a BIA, these columns are not appearing (only the default ones are).  How do I amend the ...

MickeyGoldstei_0-1690575888017.png

Resolved! Remove existing user from Glide List field

Team, I have a requirement to remove particular existing user from glide list field.Table: Entity (sn_grc_profile)field: u_service_manager I have created fix script to remove existing users from the field but not deleting exact user with sysid.I have...

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Rajareddy_VR by Tera Contributor
  • 1024 Views
  • 3 replies
  • 2 helpfuls

side effects to turn on glide.ui.security.allow_codetag

Hey folks, I was wondering if any side effects to turn on glide.ui.security.allow_codetag in Istanbul patch 5 release.     Based on the Audit Compliance recommendations, the default setting on this option is on,   please refer to Search however, none...

georgechen by Kilo Guru
  • 2660 Views
  • 7 replies
  • 4 helpfuls

Risk response task (Advanced Risk) workflow behavior

Hello,In Risk Management application, when a Risk response task (Mitigate / Transfer etc.) is moved to "Review" state all the users who has sn_risk_manager role are receiving notification. But, they can not provide comments or close the Risk response...

External Auditor unable to access Audit Workspace

Hi Community Team,I have a query on the External Auditor [sn_audit.external_auditor] role trying to access Audit Workspace.OOTB the role on Audit Workspace access is sn_audit_ws.auditor and this role contains sn_audit.user as an inherited role, so cl...

Dipin1 by Tera Expert
  • 1374 Views
  • 3 replies
  • 1 helpfuls
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