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Resolved! Test Templates Vs Test Plans

HiWhat is the difference between a test template and test plan? Looking at the system architecture the test templates are linked to the control objective which in turn than links to the test plan when generating a control test. What is the reason for...

Scribe80 by Giga Contributor
  • 5039 Views
  • 5 replies
  • 7 helpfuls

Risk Response and Object based risk assessments in ARA

According to the SN documentation for Vancouver for Advanced Risk Assessments, the risk response workflow is not available for object-based risk assessments. What are the alternatives to document a risk response? For example, if I do an object-based ...

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How are risk scores calculated after multiple assessments completed?

When there are 2, 3, 4, or more Tiering Assessments or Vendor Risk Assessments – all with different scores – how does the system arrive at just one overall value at the Vendor (Company) level? For example, Company XIt’s Risk rating is “4 – Low”.This ...

Nabilah by Tera Contributor
  • 2420 Views
  • 3 replies
  • 0 helpfuls

Resolved! Third Party Risk - Due Diligence Request - Vancouver Release

Hi,  The Vancouver release of TPRM provides a catalog item that can be used to submit a due diligence request for a number of scenarios. My question is related to option to onboard a new engagement.  Per ServiceNow documentation, we are informed the ...

VM7 by Tera Contributor
  • 1825 Views
  • 2 replies
  • 0 helpfuls

Auto-update Entity Owner

Hi All,   I have used the recently added functionality of Auto-update Entity Owner. I follow the next steps:   - Changed the Owner on the Source record - Entity Owner is dynamically changed - Ownership on the Control & Risk levels does not update to ...

Resolved! Compliance Workspace, Pending Group Tasks, filter issues

Good morning, I have an issue on PROD environment that in Compliance Workspace on "Pending Group Tasks" list the filter is not working properly, no records are displayed, I can't even see the filter, but on INT environment it is working fine. I don't...

Marius8 by Tera Contributor
  • 1626 Views
  • 1 replies
  • 1 helpfuls

GRC - PCI 4.0

We currently have PCI 3.0 citations in our instance. I have been asked to find out when PCI 4.0 will be available from ServiceNow or a vendor. Anyone have an insight?

Christine C by Tera Contributor
  • 1696 Views
  • 5 replies
  • 2 helpfuls

Resolved! how to hide a button from specific view

I want to hide 'View Locations' button  from a specific viewbut it should be visible in Default view. Can anyone help me to achieve this?

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Mehar Naaz by Tera Contributor
  • 1885 Views
  • 6 replies
  • 2 helpfuls

Need to add Engagement in Parent field of Evidence Request.

I have a requirement where on the Engagement Form, there is a related list meant to show all Evidence Requests (EVR records). From what I can tell, I need to add the Engagment number as the parent on the EVR record when it is created. I've tried to a...