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Resolved! Compliance workspace

Hello,How to save the filters added in the workspace ?My need : filter the workspace list view and save the filter. Issue : When I use the filter, the next time I connect it doesn't show in the workspace list view . When I checked I dont see any 'sav...

jaikellaila by Tera Contributor
  • 1462 Views
  • 2 replies
  • 1 helpfuls

Resolved! ServiceNow Licenses for Educational Use

Hello everyone,I have a question concerning the licensing of ServiceNow for educational purposes. I am interested in utilizing my personal developer instance to create a sample GRC implementation that I plan to discuss in detail in my university degr...

Automatic Risk and Control relationship

It seems to me that if a Control Objective has been mapped to a Risk Statement, that a Control created based on that Control Objective should create a Risk related to the Control, but that does not happen.  Am I missing something?  Do something we cu...

George P by Tera Guru
  • 2420 Views
  • 6 replies
  • 1 helpfuls

Vendor contact facing Access denier error

Hi When a new vendor contact has been created and they have received an email with temp userid/password. Upon resetting their password vendors getting access denied screen (see below) on vendor portal. It only happens when a new vendor contact has be...

TPRM Backwards Compatible with Utah?

Hello, Would you please confirm that TPRM is backwards compatible with the Utah release? The ServiceNow Store indicates it's compatible with Utah, and there was a TRPM PEAK webinar where the presenters mentioned it was backwards compatible but the wa...

danielyanof by Tera Contributor
  • 907 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to configure columns what is shown in 360 view?

Hi, I try to configure what columns are shown in Risk Workspace 360 view.  I tried to configure from "Configure 360 views", but couldn't find options how to configure these columns which are marked in yellow in picture. Does anyone remember / know wh...

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Miikka_M by Tera Guru
  • 2083 Views
  • 7 replies
  • 3 helpfuls

Resolved! GRC: Risk Assessments

We have risk assessments generated from ServiceNow to our leadership team. However, each entity has 10 different risks which needs to be filled out individually. Is there a way to combine the assessments for specific entity into one single form so it...

List of roles for IRM lite and operator.

Hi All, I am looking for the list of IRM lite operator and full operator, also it would be great if someone explains the difference between these two licenses. Thanks in advance.

Resolved! Control status not applicable

How can a control be marked as 'Not applicable'? The status field is read-only, and I was wondering who and how we mark a control as Not applicable. Thanks

rajeeshraj by Tera Guru
  • 1610 Views
  • 2 replies
  • 0 helpfuls

Roles required to GRC/IRM

I my scenario I've created Policies of type procedures. This is perfectly creating a knowledge article when approved. From the documentation I read that in order to revise the Policy/Procedure, the role must be Compliance User[sn_compliance.user].In ...

Petter-B by Tera Contributor
  • 5365 Views
  • 4 replies
  • 1 helpfuls

reCAPTCHA site keys expiration

Hi there, we are using reCAPTCHA v2 verification in our customer service portal to verify customer when they are performing self-registration. However, I found that the site keys seems to be expiring very often lately (i.e. Every month we need to gen...

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