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Importing formatted data into HTML field from Excel import

Hi Team,  I am trying to import data from excel to policy table. We have data for policy text as formatted data , example there are multiple bullet points and paragraphs. When this is imported to servicenow everything is clubbed. Can anyone let me kn...

Resolved! Forgot password link on vendor portal login screen

When we setup the primary contact for a new vendor, an registration email will be sent to the primary contact with the username and temp password. Vendor has to change the password after logging into vendor portal so that he can take the assessments ...

IRM integrations with other ServiceNow products

HelloIs there a list of ServiceNow products that IRMN integrates with? We would like to know all the integration points between IRM products like P&C, Risk, and Audit BCM with other products like ITMS, ITOM, HR, etc.. Thanks

rajeeshraj by Tera Guru
  • 3280 Views
  • 8 replies
  • 10 helpfuls

What does the Theme define for a Service Portal?

What does the Theme define for a Service Portal?1. The background colors used in ServiceNow portal 2. Defines the look and feel of an entire Service Portal 3. The look and feel of the service portal homepage4.The images used in service portal

Samiksha_12 by Tera Contributor
  • 2400 Views
  • 2 replies
  • 3 helpfuls

Resolved! GRC integrated with Knowledge

I have a customer case where I would like to integrate Knowledge with the GRC module. The link seems to be the Policy element. My objective is to create policy documents in word and use the Managed document module in ServiceNow, where I store the pol...

Petter-B by Tera Contributor
  • 1333 Views
  • 1 replies
  • 1 helpfuls

Error Creating Credential Alias for Microsoft OneDrive spoke

We are trying to configure a Microsoft OneDrive spoke using the instructions athttps://docs.servicenow.com/bundle/utah-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-msonedrive.html We have been successful at* Configuri...

Will Mathies by Tera Contributor
  • 2385 Views
  • 1 replies
  • 1 helpfuls

Resolved! Assign Control to Owning Group Instead of Owner

We would like to use "Owning Group" instead of owner in the Control record for Attestations. However, if a Control is in "Draft" State and you try to update the Control without an owner, you get the following error: " "The following mandatory fields ...

Gene Manuel1 by Giga Contributor
  • 3452 Views
  • 4 replies
  • 5 helpfuls

Resolved! GRC BCM Lite Operator and Full Operator roles and access

Hi All, Need to know the basics of the BCM Lite Operator and Full Operator. What is the difference between the two?Also, the roles and access that are associated with both the BCM Lite Operator and Full Operator. Any help would be highly appreciated....

Nagashree5 by Tera Contributor
  • 7524 Views
  • 2 replies
  • 5 helpfuls

Change filter criteria in Workspace

Hi,    Where does one navigate to change conditions for  filters used for related lists in workspace? As illustrated in the screen below, when navigating to indicator results within the engagement record the filters are not editable.      Thanks.   ...

RanaBaghdar_1-1698322377230.png

GRC: Continuous Authorization and Monitoring vs Risk

Hi Folks... Continuous Authorization and Monitoring application aims at NIST RMF. How does this fit into existing 1) Risk application 2) Policy and Compliance application? In the past using NIST RMF accelerator, imported control objectives were tied ...

Managing Issue: Moving from New to Analyze

In PDI instance: newly created issue, and available buttons are Discuss, Follow, Update, and Delete. Regardless of which user is impersonated, I am not seeing any other buttons. How is issue moved from New to Analyze to Respond? All fields are filled...

Bojana_G by Tera Contributor
  • 1068 Views
  • 3 replies
  • 2 helpfuls