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Custom Risk Matrix

jon snow
Tera Contributor

We are configuring our Risk Criteria to be able to produce the custom Risk Matrix from the image provided.  We are using qualitative approach.  The combination of Impact and Likelihood must result to Inherent score of Low, Moderate, High and Extreme as displayed in the matrix.  The Impact $ values range provided must also be kept as is.  Has anyone been able to find a way to do this?  Thanks in advance

2 REPLIES 2

JMGilaspy
Kilo Contributor

Every time I've configured a different style of risk matrix I've inactivated the existing fields and created new ones that refer to the OOB criteria lists, and then built my own risk calculation. Looking at the results desired per impact/likelihood pair in the image you've provided, that's probably what I'd do in your case.

UTKARSH JAIN
ServiceNow Employee
ServiceNow Employee

Hi Jon,

The risk score do not make sense here. You have a High at risk score of 15 and 16 but then an Extreme at a risk score of 15. I understand you want to give more priority to impact then to likelihood and i would say if that is the case you should have different scores. Maybe you can use a formula like (2*Impact) + Likelihood instead of impact * likelihood.

Then you could use Advanced Risk Assessments to model this risk assessment requirement.

Otherwise the only solution is to use custom fields.

Regards,

Utkarsh