Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Do you know how to create "issues" from observation of an engagement and then assign to milestone?

Sunitha11
Tera Contributor

Hi,

I have created new "engagement " and registered the observations relevant to the audit in the Observation tab.

Now How can I create issues  relevant to these observation and assign to a milestone ?

I observed the issues can be created with reference to engagement but not observations.

Please guide

2 REPLIES 2

Not applicable

HI @Sunitha11 ,

In the Observation record, ij the related list, you have "Results", to create a issue for the observation, you will need to select "result" as " Confirmed" as a new issue":

SandeepDutta_0-1667363491651.png

 

Not applicable

Hi @Sunitha11 ,