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Resolved! Configuration Compliance and Policies & Compliance Management

I know that control attestations and indicators will determine whether a control is Compliant. I have a question when it comes to Configuration Compliances being activated as well. How does the Test results from Configuration Compliance work with the...

IRM License

Hi, i have few queries related to IRM enterprise license and IRM Lite Operator license. 1.what is meant by IRM Enterprise license.2.Which roles are comes under IRM Enterprise license.3. what is meant by IRM Lite Operator license.4.Which roles are com...

Shaik22 by Tera Expert
  • 2336 Views
  • 5 replies
  • 4 helpfuls

Resolved! Evidence view or download

Hi, I have attached an evidence for a control. I am able to see the record in the Evidence table and Attachment table. From where can this record be viewed/downloaded by the GRC team members?  I am an IT developer and new to ServiceNow..Thanks in adv...

KrithikaV by Tera Expert
  • 627 Views
  • 3 replies
  • 0 helpfuls

How to set send to in notification based on Integer Field?

Hi Team I am having Integer field If that field value is 0 then notification should send to assigned to's manager and ifIf that field value is 1/2 then notification should send to assigned to's manager  and group 1 and ifIf that field value is 3+ the...

Scheduled job not being trigger email notification

Hello, I have created scheduled job to trigger email notification on Policy exception records where valid_to date is Past Due date. by running scheduled below scheduled job, notifications are not triggering. could you please advise to fix below code....

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Resolved! Multiple indicators for a control?

1. When would one configure multiple indicators(more than one) for a control? 2. If there are two indicators and one has status: PASSED and the other has status: FAILED, how is the compliance calculator for this control? Thanks in advance,Krithika

KrithikaV by Tera Expert
  • 930 Views
  • 2 replies
  • 0 helpfuls

Resolved! Risk Assessment

Hello community,We are encountering an issue with the Risk Assessment table (sn_risk_assessment_instance). When an assessor attempts to submit a risk assessment using the "Respond" UI action, an error message appears: "Please fill all mandatory field...

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Mira1992 by Kilo Sage
  • 763 Views
  • 3 replies
  • 0 helpfuls

Resolved! Guided accessible for particular group

Hi All,I have recently created a guided tour for our Compliance Workspace, and I am looking to implement a feature where the tour is only accessible to certain group members. I want to ensure that only users who are part of a specific group can view ...

Resolved! Supporting data ids for Indicator results

Hi,When a supporting data record is created for the indicator result, it is getting stored in 'Supporting Data' table. I can view the table. However, it does not seem to be visible through the UI.  Where does the GRC team view this data in the UI?  T...

KrithikaV by Tera Expert
  • 488 Views
  • 1 replies
  • 1 helpfuls

How to configure the document header for Control Attestations

For Control attestations, there is a default header that displays Entity and Control names.    I'm aware of changing the additional description fields like Category, Classification, etc using the Document Title (screenshot below). I want to change t...

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tkrishna29 by Giga Guru
  • 1373 Views
  • 9 replies
  • 2 helpfuls

Change color of button text in UI Builder

Hi community,Hoping for a solution on below - Within Compliance workspace, I have a requirement to somehow highlight the count of Overdue records under My Tasks in the right side (highlight in yellow) - These counts are basically configured as button...

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