Document Templates

[Sangeetha Naga1]

Hi All,

I have a query on the document templates. There is an existing template on the sn_doc_template table. The requirement is to modify the logo image, and in order to do that added an attachment to the template. But user added 2 more images and tried modifying that. But now we would like to remove those extra attachments which is of no use. Surprisingly there is no option available to remove those attachments. So is there any way to remove the attachments?

Kindly advise me on the possible ways to achieve this!!
Refer to this link: https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/human-resources/ta...

Thanks in advance,

Sangeetha N

[rudra1]

Hi @Sangeetha Naga1 ,

create a Delete ACL on sn_doc_template table with require role as admin , then you can able to see the Remove button on the manage attachments.

[Sangeetha Naga1]

Hi @rudra1 ,

Thanks for the detailed explanation. I have raised security admin access, to create ACLs. I'll try this solution and update you.

Regards,

Sangeetha N

[MateoBilandzija]

Hello is the Document Template Application (sn_doc) a free plugin or in a Suite???