Hello community,
On the sys_ui_title table I have a script (shown below) and it worked just fine. And suddenly it stopped working.
Same is on DEV and TEST instance. I did not do any changes on TEST so I really don't think I did anything wrong and that is is my fault.
I have no idea what happened and even how to fix that.
I've tried multiple ways but with no success ...
This is how it looked:
and this is how it looks now:
Exactly the same script.
This is my Script:answer =
"<b>Control Description:</b> " + current.description + "<br>" +
"<b>Additional Information:</b> " + current.additional_information + "<br>";
//code to fetch citation names and documents from sn_compliance_citation table
var citationGR = new GlideRecord('sn_compliance_m2m_statement_citation');
citationGR.addQuery('sn_compliance_policy_statement', current.content);
citationGR.query();
var citations = "";
while (citationGR.next()) {
var citationReference = citationGR.sn_compliance_citation; // Get the reference to the sn_compliance_citation record
// Now retrieve the actual citation name and document from the sn_compliance_citation table
var citationNameGR = new GlideRecord('sn_compliance_citation');
if (citationNameGR.get(citationReference)) {
citations += "<b>Authority Document:</b> " + citationNameGR.document.getDisplayValue() + "<br>" +
"<b>Related Citation:</b> " + citationNameGR.name + "<br>"; // Bold the 'document' and 'name' fields
}
}
// Append the fetched authority documents and citation names to the answer
answer += citations;
Would you know, what might be the issue here and maily, how to adjuste my script to show the Additional Information, Control Description, Authority Documents and Citations each on a new line?
Thank you!
Hello Birhanu,
no, not yet. We created a Case fpr SN.
These are their latest responses:
