When does a control gets retired?
Hi all,can you please provide me with scenarios where a control gets retired.i have referred to most of the docs and couldn't find any doc/text related to controls retirement .Thanks in Advance .
Forum Posts
Risk Assessment Questionnaire Calculation
Hi there, I have implemented some risk assessment questionnaires based on my client requirements. However, once the questionnaire is filled and submitted, the score dis not affected in the scoring tab within the risk record. Is the scoring autom...
How to set up new Metric Definitions for the GRC tables, e.g sn_risk_risk, sn_grc_issue and sn_grc_item.
I know that out of the box there are no metric definitions configured for the GRC tables. I want to set up simple state field duration metric definitions. I have created metric events business rules for the tables I need based on the script for the E...
GRC implementation in ServiceNow
Hi All, We are in the process of implementing the GRC Module within ServiceNow. I would like to know the process and flow of GRC. If anyone already implemented GRC, please help me to understand the process. Thanks in advance.. Thanks & Regards, Sand...
Customize Permissions for Demand Workbench
Hello, Is it possible to change/modify the Roles required for a user to view/interact with the Demand workbench? As things currently stand the only way for a user to access the Demand Workbench is for them to have both the 'it_demand_manager' and ...
Resolved! What is the difference between Issues and Tasks?
Hello,I'm using the VRM application and I was wondering what is the difference between issues and tasks?They both have a workflow and are related to Vendor Risk Assessment.I can tell there is a 1-to-many relationship but that's about it.Could someone...
Resolved! What is the minimum set of roles that a user needs to create events and incidents from the Security Operations add-on for Splunk integration?
Hello everyone, I am setting up the Security Operations add-on for Splunk integration by following your documentation here:https://docs.servicenow.com/bundle/jakarta-security-management/page/product/secops-integration-splunk-addon/concept/setup-splu...
Difference between authoritative sources and authority documents ??
We imported the UCF(Unified Compliance Framework) a couple of years ago. We understand the procedure for UCF integration with ServiceNow has changed. Now we have 2 parallel list of auth documents( one from earlier and one from now) and do not know ho...
Resolved! User cant see Assessment
I have created an assessment, and linked it to Policy Statements, and created controls. The assessment is assigned a respondent in the control. When i impersonate the user, and go to My Assessments i get: Security constraints prevent access to reques...
Resolved! How to find an ACL for a field
He, we recently upgraded to Helsink and now we are unable to modify the Approval field in the CCR form. We get the below error.Error: "Security prevents writing to this field." How do I figure out what ACL is causing this so that I can modify this?...
Resolved! how to identify Ip adress logins
Hi Team,How to identify where users logged ServiceNow Instances like on my home , Hyderabad .Please provide me the suggestions.Regards,Naresh Reddy
GRC - Application customization
Hello Everyone, I am pretty new to the Servicenow GRC platform. I am trying my hands on the developer instance by installing the plugins such as - Audit, Policy and Compliance and UCF. My questions are both technical as well as funcational Functional...
Control Indicator vs Control Test
Hello Everyone, I'm looking for answers to few basic questions on Control Testing. What is the different between Control Indicators and Control Test? For control self assessment are we supposed to make use of Control Test of Control Indicators for ma...
Resolved! Access Controls on Delegate table for non itil to have same access as ITIL
I want non ITIL users to have the same access as the ITIL users. Where User is read only but everything else is editable. I have tried a few things but non ITIL users are only read only.
Modify Password Change Page (pwd_change.do)
I would like to modify our password change page that users see within the ServiceNow Password Reset application to only show one option for changing password: AD Password Reset - Self Service. How do I achieve this?Currently the screen shows two opti...
