EMAIL Scenarios

velpriyaM
Tera Contributor

What are the scenarios that we are expecting the emails to be triggered for TPRM?

2 REPLIES 2

IsabelyA
Kilo Guru

Hi! I think Emails in the TPRM are expected in the following scenarios: when an assessment is assigned, is about to expire or is overdue; when the assessment is sent by the third party; when registering or updating a supplier; when identifying, assigning or updating risks and issues; when assigning tasks or when these are about to expire; on case status changes or engagement; when requesting approvals; when inviting the supplier to respond to an assessment; when requesting additional information; when contracts or documents are about to expire; and in cases of escalation due to lack of response from the supplier or internal SLA violation.

IsabelyA
Kilo Guru

but this is customizable and you can easily see which ones are already ootb and customize it for your business in the notifications table