Error encountered while importing shared list from UCF

StutiKushwah1
Tera Contributor

‎02-02-2023 01:09 AM

Hi,

I am facing this error while configuring UCF -"Error encountered while downloading UCF content. Try again or contact your system administrator for further assistance."

I looked into the UCF Shared Error list on ServiceNow docs but none of the resolution is helpful. Here is the link of the servicenow doc- https://docs.servicenow.com/en-US/bundle/tokyo-governance-risk-compliance/page/product/grc-ucf-impor...

 

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Community Alums
Not applicable

‎02-02-2023 03:46 AM

Hi @StutiKushwah1 ,

Please follow the following steps to resolve the issue.

1. Proceed by deleting the records on the (sn_comp_ucf_import_status)/(sn_comp_ucf_download_status) tables. 

https://<instance name>.service-now.com/sn_comp_ucf_download_status_list.do
https://<instance name>.service-now.com/sn_comp_ucf_import_status_list.do

2. Make sure to have one UCF configuration record and delete the extra one if there is. 
3. Clear out the token if the customer is using OAuth method. 
4. Clear server cache by typing 'cache.do' in the search box in the navigation menu in the left side 
5. Navigate back to the UCF integration page, and initiate download again. 

GRC UCF import should function as intended upon deleting all of the files in tables above.