Error Importing Shared List in ServiceNow–UCF Integration

sahiltorask
Tera Contributor

3 weeks ago

I am experiencing an issue while integrating ServiceNow with Common Control Hub. During the import of a Shared List, I receive the following error message in ServiceNow:

“The selected Shared List does not match the existing Authority Document list. Select a different Shared List or update the existing Shared List.””

sahiltorask_0-1767079190550.png


Note: Authority documents are same in UCF and ServiceNow still facing this error

Could anyone please provide guidance on how to resolve this mismatch so we can proceed with the integration?

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k_lutz
Giga Sage

2 weeks ago

Hi @sahiltorask ,

 

I have had this occur several times. The two ways I have found to get it to work: 

1) Go into the UCF common controls hub and generate a new API key to put into the API field on the ServiceNow side. Then after saving have it perform the pull again.

2) If you go into the UCF area in SN, click cancel instead of running the pull. There is two related list on the bottom. I have seen that if there are records in this area, it can cause problems. I would export those records out to XML and then delete them. After they are deleted, try the pull again.

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