GRC issue tickets(IPT's) taking abnormally long time to open from the list view in new, current tab.

Gottipati Venka
Tera Contributor

‎11-21-2022 11:20 PM

Most GRC issue(IPT's) are taking more than 20 seconds to open from the list view in both new tab, current tab. This issue began several months ago. They used to open very quickly. This is a major time waster and makes it very difficult to manage our large inventory of issues efficiently and effectively. Please, suggest one resolution for the  above problem.

 

NOTE: I have tried the following resolution, but not accepted by my client. 

Resolution :

 When users log in, they can click Settings (the Gear icon in the upper right) > Forms, then select either "After Form Loads" or "On Demand".

    What's the difference?

  1. On-Demand: When you access a form, the "Related List" will not load, but it will give you the option to click it in the bottom if you want to load it. It is a good way to increase the performance when the form loads
  2. After Form Loads: When you access a form, the "Related List" will load, but you will be able to click things on the form while the "Related List" form is still loading. This is another way to start working on your form while the related lists are still loading the data.
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3 REPLIES 3

rajeeshraj
Tera Guru

‎11-23-2022 08:28 AM

Issues should noot take 20 seconds to load, can you please check how many records are present in the Issue table? You can debug the SQL and see what is the query running behind the issues and see what is causing the issue.

See if there are any business rules or client script on the issue table that is causing the problem.

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Gottipati Venka
Tera Contributor
In response to rajeeshraj

‎11-24-2022 02:47 AM

@Ankur Bawiskar Please suggest a resolution for this issue.

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Gottipati Venka
Tera Contributor

‎11-24-2022 02:23 AM

Hello Rajesh,

There are only 5 records in the issues table, those records also created by me in Dev. But still it has been taking more than 20seconds to load. Could you please let me know how to debug the SQL and how to see what is the query running behind the issue. I

I have tried the second point as well by deactivating all the client scripts, business rules... other scripts running on this table. But same result. Could you please suggest any other way to resolve this issue.

Regards,

Venkat. G

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