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TPRM - Internal Questionnaire to Review Answers of Vendor Assessment

Hi all,I am setting up a recurring annual assessment (but this question is general to the TPRM Due Diligence/Vendor Assessment process). An assessment (questionnaire + document requests) will be sent to the Vendor to complete.Once they have completed...

JoCoPro by Tera Contributor
  • 4003 Views
  • 2 replies
  • 1 helpfuls

Report or Document Template Online Classes or Tutorials

Are there any online classes or tutorials from ServiceNow Learning that cover how to customize document or report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning h...

mmaitland by Tera Contributor
  • 502 Views
  • 1 replies
  • 0 helpfuls

Resolved! How is the Owner field on Policy typically used?

Hello,I'm curious how you use the "Owner" field on Policies? Is it the person responsible for developing the policy (author), or the one who oversees it, essentially making sure controls are in place?  or both?

Planned start date on Audit Engagement

Hi,  The input for the Engagement start date is the date from the previous audit, right? For example Jan 2024 is the engagement start date then all past audits from Jan 2024 until end of Engagement planned end date which is Nov 2024 will appear on In...

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Resolved! GRC-Control Owners

Anyone happen to know why I cannot change the Owner that a control is assigned to? For some reason, i was always able to change the name of the control owner, within the control but for some reason the box is now greyed out. The control is assigned t...

Cynthia14 by Tera Contributor
  • 1293 Views
  • 4 replies
  • 0 helpfuls

Tooltip for entities

Create a tooltip for "entity": “The entity is the object affected by the risk (e.g. project, department, etc)”Create a tooltip for "risk statement": “A risk statement is a template based on specific risk situations”Crete a tooltip for "functional dom...

shravani_w by Tera Contributor
  • 580 Views
  • 2 replies
  • 0 helpfuls

TPRM IRQ

Hi Team, Currently I am working with one of Insurance industry client in Australia region and need to comply with APRA CPS 230. The major challenge which I have identified which is their Inherent Risk Assessment Questionnaire where their process star...

How to add a descriptive text in Workspace

Hi All, How can I add a description or a note below a Relate List name in workspace as shown below screen shot highlighted in yellow.I have to add a description or a note below the  Affected CI, how can I do that.  Thanks,Uma 

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uma17 by Tera Guru
  • 576 Views
  • 1 replies
  • 0 helpfuls

How to discover backup server

Hi Team, How to discover backup server,please help with steps.Models are veritas software appliance, Veritas software net backup & Flex 5340HA Thank you in advance

jack33 by Tera Expert
  • 529 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to change "Attachments" label in Risk Workspace?

Hi, Pretty simple thing... at least I thought so  I'm trying to change "Attachments" label in Risk Workspace to something else. I would'v guess this would be configured from somewhere in the UI Builder, but I can't see any option how to change that l...

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Miikka_M by Tera Guru
  • 1574 Views
  • 5 replies
  • 1 helpfuls