How do I get access to edit or script the existing Risk Workspace using UI Builder?

[ChuanYanF]

Dear all, I am currently stuck in a stage where I cannot edit or customize the Risk Workspace as per how I want to remove certain fields and tabs. How can I do so? Or what is needed to be done even if I have added the UI builder admin role to myself.

[Community Alums · Accepted solution]

Hi @ChuanYanF ,

Can you help me with exactly what you want to Edit in the Risk Workspace?

[ChuanYanF]

For example, I want to limit the fields inside the quick action button to certain users. Eg, user with sn_grc_business.user role only can create risk event and issue but cannot create risk statement or entity that appears in the quick button action and in the list field. And for sn_risk.user role can do different kinds of things and view the risk workspace differently or how so. How can I do that?

[Community Alums]

Hi @ChuanYanF ,

The access to workspace lists is managed in sys_ux_applicability_m2m_list table.

For your use case, it's better to create Page Variants for specific set of users based on their roles.

create a variant of the page you want to differ and apply audiences to it (audiences work the same as user criteria and can even reference them). Put the order for the variants in the correct way, so you have the variant with the 'lowest' role last, since users with 'higher' roles, probably also have the 'lower' ones.

Also, refer to this solution : https://www.servicenow.com/community/grc-forum/audit-workspace-how-to-set-audience-by-user-group-to-...

[ChuanYanF]

Thanks for the solution, however we came upon an issue where we cannot modify the existing workspace even though we have already duplicated the page. Like we cannot edit the JSON script or anything. Do you mind if I reach you personally through email? To see if you can provide me any guidance.