How is possible assign different weights to different controls attestation's answers?

[Valerio M_]

Hello, 

the final goal of my question is the compliance score % in policy statements. 

In my understanding and implementation in servicenow, every policy statements are evaluated through the attested controls related to statements. For example, if the policy says: "you have to completely open the door in order to get in the car", the control will ask "Have you completely open the door?". 

In this very dummy scenario, the answers option will be "yes, 75%, 50%, 25%, no". In this case, I'd assign a weight of 1 for the answer yes, 0.75 0.5 0.25 and 0 for no. In order to do that, I've created a custom assessment metric type using the attestation designer. In details: 1 metric category (weight: 10, order 100, metric: 1 > method: assessment, weight 100, min 0 max 1, scale definition high, field type likert 5 with 5 value from 5 to 1.)

Given that, in the metric configuration, you should insert the correct answer to assign the scored value (1-5). In this case, only one answer will have assigned the associated value (e.g. I configure as correct answer "yes" > one interviewed click "50%" > result: status non-compliant, 0 as score.)

How can I take into the account all the different weighted value associated to the different answers? Can I use the compliance module for that?

Thanks in advance

[Valerio M_]

Hi Jorge,

I trying to adopt the controls' solution but I'm having some issues with the workflow.

I've created an indicator template with a daily collection frequency but I didn't understand how to connect the indicators to the different options. 

I noticed that in the table "Assessment Metric Definition" Column "Value" there should be the values assigned to the different answers stated before "closed, 75% closed, 50% closed, 25% closed, not closed". Should I use Supporting Data field? If yes, how?

How can I relate the indicator with the answers provided by a client? 

Could you provide a javascript example? 

/*
result.passed = true;
result.value = 5;
result.supportingDataIds = [id1, id2, ...]
*/

Thank you very much