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How to use templates in workspaces

I'm having trouble using templates (the ones stored in the sys_template table) on workspaces - for example, the Compliance Workspace or the Risk Workspace.I tried to follow the steps listed in Solved: Using Templates in Agent Workspace - ServiceNow C...

PDF To Docx

Hi,We are currently working on a proof of concept (POC) in our Personal Developer Instance (PDI) within ServiceNow. As part of this POC, we are generating a PDF file from an HTML Template and attaching it to the Risk Response Task table.However, inst...

srujancherr by Tera Contributor
  • 392 Views
  • 4 replies
  • 0 helpfuls

UI Action to generate PDF

Hi,I installed Document Template plugin and added my own HTML Template, I can preview from Document template template form, but I want same capability to preview and download the pdf from Incident table, can anyone help me on this.

srujancherr by Tera Contributor
  • 456 Views
  • 6 replies
  • 1 helpfuls

How do I change or default the landing page for users?

Dear experts, I have included an ITIL role for an user but I would like to change the default landing page to the task page instead of this page that I am currently viewing from his view. How do I do so?The current view: The Task View: 

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ChuanYanF by Tera Guru
  • 199 Views
  • 2 replies
  • 0 helpfuls

Confidential records for sn_risk_advanced_risk_assessment_instance table

Has anyone utilized the confidential records feature in GRC and apply it on sn_risk_advanced_risk_assessment_instance table?   sn_compliance_policy_exception is already configured in confidential records out of the box and it's working fine. However ...

PZ2 by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

HowTo Policy classification within Policy and Compliance Management

We just implement Policys first time. Some Questions i found no information for. It is around classification of policys and its impact. What do i mean with classification?We need to mark each policy as public, internal, confidential and maybe secret ...

rabe by Tera Contributor
  • 404 Views
  • 2 replies
  • 2 helpfuls

Resolved! Why do we need Risk Identification

Hello community,We have Risk Identification in ServiceNow GRC, where we use Risk Configuration and trigger the Risk Questionnaire whenever an Entity is created. In Risk Identification,with Step 1: We review the questionnairewith Step 2: We see the Ri...

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Approval Configurator related question

 Can someone tell me about ALL option here.Does it mean the assigned user as well as all members of the group have to approve or does it mean the user and any one member of the group. Please explain what would Approval Required when selected as ALL d...

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AmeetPatra1 by Tera Contributor
  • 1138 Views
  • 5 replies
  • 0 helpfuls

GRC HTML Article Templates for Policies

In GRC we're trying to create HTML article templates for policies, but have not been able to find any documentation on how to reference the policy fields or perform queries within the HTML template so the article that is generated contains the necess...

bernard6 by Mega Expert
  • 1487 Views
  • 2 replies
  • 1 helpfuls