How metric data task flow works?

[Tejas9]

How metric data task flow works?
Linear stages New->In progress->Awaiting approval->closed

To whom approval is send? what could be the reason of  not sending the approval?

@Community Alums 

[Community Alums]

Hi @Tejas9 ,

Can you please attach some sceenshots of your issue. Also , provide more context on what metric data you are referring , where it is being used?

[Tejas9]

I missed to select approver in metric definition form So the stage was not going to Awaiting approval stage.

[PrashantLearnIT · Accepted solution]

Hi @Tejas9 

In ServiceNow, a metric data task flow helps track task statuses over time (like a linear progression through statuses). For your flow:

Stages in Metric Data Task Flow

1. New:

   • A task or request is created and awaits processing.

2. In Progress:

   • Work is actively being done on the task.

3. Awaiting Approval:

   • The task requires approval to move forward (e.g., from a manager or stakeholder).

4. Closed:

   • The task has been completed or resolved.

[Tejas9]

Thanks Prashant 😊