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Resolved! Dependent factors in Advanced Risk Assessment

I am trying to build a RAM (Risk Assessment Methodology) in which I want to have dependency between the factors (questions). For example, if user responds to a question as 'Yes', then we want to show additional questions to the user. Please suggest o...

What does the term 'overridden' mean in ServicNow GRC

I have developed a number of RAMs using Qualitative scoring and making use of Qualitative Transformation Criteria and each time I do so I try to figure out what OVERRIDDEN means in the context of Qualitative criteria. I have had it explained to me by...

Nick T by Tera Contributor
  • 2298 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to fix this issue ?

The inherent assessment could not be initiated as the approver is not available. Please contact your administrator to review the risk identification configuration and then try to initiate the assessment again. Although the risk manager is available. ...

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Community Alums by Community Alums  
  • 1423 Views
  • 2 replies
  • 3 helpfuls

Resolved! Use of Category and Type fields in the Controls entry screen

Our organization is new to ServiceNow, we are starting to capture Controls. Can anybody tell me what is the purpose of the Category and Type fields in the Controls entry screen? What do you use them for? Thanks for the advice   

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Carlos58 by Tera Contributor
  • 1669 Views
  • 2 replies
  • 0 helpfuls

Score timeframe mappings in BIA templates

Hi all,Long story short, had an SEM turnover while we were mid-stream in setting up BCM. I'm taking over and have used BCM many years ago so some things I cant recall or have changed. Current difficulty is in understating the "Score timeframe mapping...

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Tiffany E by Tera Contributor
  • 1605 Views
  • 2 replies
  • 4 helpfuls

Issue risk rating calculation

Hi All, Would request someone can explain how the issue risk rating is getting calculated in vendor risk assessment. Also, how to modify the ootb formula and make it count of issue-based. For eg 2 issues critical, 1 medium then critical, 1 issue crit...

Resolved! Inactive Entities

Hi Everyone,I've received an email notification referring to the scheduled job has identified inactive entities. When you open the link, it will go directly to the list of entities (that are active). And so I just typed in "Inactive Entities" in Serv...

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jajay by Tera Contributor
  • 2618 Views
  • 5 replies
  • 8 helpfuls

Workspace Multiselect Option on List type of field

On the workspace (compliance), has multiselect option worked for anyone on the List type of field !!?? I am facing issue like whenever selecting multiple options from the list earlier record got wiped off .   when I have selected one approver from th...

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prachi jain1 by Tera Contributor
  • 1271 Views
  • 1 replies
  • 0 helpfuls

Resolved! Servicenow GRC controls workflow

where can i find the workflow which governs the status of a control during its life cycle .  I mean i am after the workflow which decides that on taking a particular action , the control status will move to this .  please guide , where to find the oo...

Gary22 by Tera Contributor
  • 3370 Views
  • 4 replies
  • 3 helpfuls

Background script is updating the values but not through Scheduled jobs.

Hello everyone.I have an issue regarding Scheduled jobs, the below script is running fine in business rule and with background Scripts but not with scheduled jobs, can you please help me with the below script. It is used to update the 'u_sla_indicato...

SR2 by Tera Contributor
  • 1952 Views
  • 7 replies
  • 1 helpfuls

Could not find a table sn_doc_html_template / Document Template table?

I have installed all the IRM plugins that includes continuous authorization and monitoring. Normally, you will find the document template and also the document script in the CAM module. But in Rome Build date 09/16/2021 version I couldn't find it. Th...

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Ba10 by Tera Contributor
  • 2040 Views
  • 3 replies
  • 0 helpfuls