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Having issues with Policy Exception

Running into multiple issues with Policy Exception. Anyone know why?  Here are the scenarios: Requester submissionIf an end user submits a new policy exception, it greys out the compliance approval field and auto-approves the request.Control objectiv...

JH4 by Tera Contributor
  • 1561 Views
  • 1 replies
  • 0 helpfuls

Take Attestation - Control Attestation - Not working on portal

Hi there, I have been pulled into assist with an issue with the attestation assesments. My knowledge is very limted in this area, so reaching out to see if anyone can help. The team want to start assigning attestations to users in the instance. The f...

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M_iA by Kilo Sage
  • 964 Views
  • 3 replies
  • 0 helpfuls

How to make field mandatory based upon view

Hello Team,I have 2 fields I want to make mandatory based upon different different view. and also want to make mandatory on workspaces. How can I achieved that?@Community Alums 

taylor13 by Tera Contributor
  • 1566 Views
  • 2 replies
  • 0 helpfuls

Heatmap Reports in standard risk

When viewing the Risk Overview Dashboard (Risk > Overview) the heatmap charts (Inherent Risk Heatmap and Residual Risk Heatmap) no longer have numbers or borders. When you mouse over each box it does show the count of risks, so the underlying data is...

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Mike314 by Tera Contributor
  • 1365 Views
  • 4 replies
  • 0 helpfuls

Policy Exception Approval

I have a policy exception record that is in Awaiting Approval state, and there is an approval rule configured for that which triggered for my record. Now all the approvals are approved but still the record is in Awaiting approval state.What is the pr...

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Milan Chugh by Tera Contributor
  • 827 Views
  • 2 replies
  • 0 helpfuls

Help need on GRC secOps and IRM

Hi All,I am new to Servicenow GRC and here in my organization I have client interview on IRM and secOps.Please share any related document, sites or blog which help me to get this opportunity.Thanks in advance. Thanks and Regards,Juganta Kishore Nayak...

Resolved! How to copy assessment Responses from Different RAM

Hello Team, I have 3 RAM's and I have same question((Inherent assessment) in RAM after the assessment I want to copy all assessment responses and forward to 4th RAM (inherent section). How can we achieved that in ServiceNow? @Community Alums @Ahmed D...

taylor13 by Tera Contributor
  • 874 Views
  • 3 replies
  • 0 helpfuls

Resolved! Advanced Risk Assessment Properties

Within Advanced Risk Assessment - Properties, there is a property labeled "Migrate to Metrics from Indicators".   I'm looking for any documentation on this or any information someone can share. 

Resolved! How to call existing created dashboards on UI builder

Hello Team, I have small requirement where I want to call existing created dashboard on UI builder Home page. how we can achieved that in UI builder. @Ankur Bawiskar @Community Alums @Ahmed Drar  

taylor13 by Tera Contributor
  • 703 Views
  • 1 replies
  • 0 helpfuls

Resolved! Attaching multiple Risk Response tasks

What are the reasons behind ServiceNow only allowing for one Risk Assessment Instance to be attached to a Mitigation?Has anyone added more then one Risk Assessment Instance to a Risk Mitigation?If so, how has that been done? We currently have where t...

tamco by Tera Contributor
  • 709 Views
  • 1 replies
  • 0 helpfuls

GRC Risk score calculation

Hi All, I have designed a risk assessment . I want to calculate the risk score based on the questionnaire's responses using the older Risk assessment module(not advanced risk). Please guide me do that.

ipsa by Tera Contributor
  • 1121 Views
  • 1 replies
  • 0 helpfuls

BCM- Generate PDF

Hi Expert, For BCM workspace, in any record (BIA,BCP, Crisis) when we click on "Generate PDF" ui action, its generate PDF. My question: Is there any way to add index in the document like we create normal index in book/word file?

NS16 by Mega Sage
  • 1792 Views
  • 2 replies
  • 2 helpfuls

Alternative way to scope in Audit Engagement

Hi Everyone,  We used entities in scoping out in Audit Engagement, Is there a way where in we could scope or add using the control objectives instead?   

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jajay by Tera Contributor
  • 859 Views
  • 6 replies
  • 0 helpfuls