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Issue risk rating calculation

Hi All, Would request someone can explain how the issue risk rating is getting calculated in vendor risk assessment. Also, how to modify the ootb formula and make it count of issue-based. For eg 2 issues critical, 1 medium then critical, 1 issue crit...

List Field - Multi Select in Configurable Workspaces

Hello together, Does anyone know if there is a possibility to enable "multi select" for List fields in the Configurable Workspace like it works in UI16:Is there potentially an attribute or anything like that which could be enabled? 

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Resolved! Inactive Entities

Hi Everyone,I've received an email notification referring to the scheduled job has identified inactive entities. When you open the link, it will go directly to the list of entities (that are active). And so I just typed in "Inactive Entities" in Serv...

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jajay by Tera Contributor
  • 1184 Views
  • 5 replies
  • 8 helpfuls

Workspace Multiselect Option on List type of field

On the workspace (compliance), has multiselect option worked for anyone on the List type of field !!?? I am facing issue like whenever selecting multiple options from the list earlier record got wiped off .   when I have selected one approver from th...

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Key Metrics and CISO Dashboard

Hi Team,   We are looking to build an OOB dashboard targetted toward a CISO. I wanted to check if you have similar dashboards in your organization, what are the top Metrics / Reports / Visualizations that CISOs would like to see in your organization?...

UTKARSH JAIN by ServiceNow Employee
  • 611 Views
  • 1 replies
  • 0 helpfuls

Resolved! GRC fundamentals

Hi, I was wondering is anyone could recommend a GRC course? I've been recommended GRC fundamentals by my employer but I can't find a specific course with that name. Would the GRC fundamentals include all courses in the attached picture? Thanks in adv...

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Lauren hs by Tera Contributor
  • 841 Views
  • 2 replies
  • 2 helpfuls

Resolved! Servicenow GRC controls workflow

where can i find the workflow which governs the status of a control during its life cycle .  I mean i am after the workflow which decides that on taking a particular action , the control status will move to this .  please guide , where to find the oo...

Gary22 by Tera Contributor
  • 1662 Views
  • 4 replies
  • 3 helpfuls

Background script is updating the values but not through Scheduled jobs.

Hello everyone.I have an issue regarding Scheduled jobs, the below script is running fine in business rule and with background Scripts but not with scheduled jobs, can you please help me with the below script. It is used to update the 'u_sla_indicato...

SR2 by Tera Contributor
  • 901 Views
  • 7 replies
  • 1 helpfuls

Could not find a table sn_doc_html_template / Document Template table?

I have installed all the IRM plugins that includes continuous authorization and monitoring. Normally, you will find the document template and also the document script in the CAM module. But in Rome Build date 09/16/2021 version I couldn't find it. Th...

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Ba10 by Tera Contributor
  • 1049 Views
  • 3 replies
  • 0 helpfuls

Resolved! Compliance Manager Role

Hi,  Is it possible to see the list of users who has compliance manager role in Service Now? If Yes, Where can I see it? Thank you!

jajay by Tera Contributor
  • 653 Views
  • 1 replies
  • 1 helpfuls