How to configure Risk Criteria

[Sree Gorantla]

We are planning to implement our own Risk Matrix as shown in picture, but in Risk criteria table "Maximum value" are required fields. As we use qualitative and do not care about currency values, how do we configure Risk Criteria to work for our matrix. Any help is appreciated.

[ShafrazMubarak]

Hi Sree,

1. You can create Two Manual Factors with Factor contribution set as "Qualitative" and provide choice values for the factors.

2. Publish these factors. 

3. Create new Risk Assessment Methodology and select the assessment types (i.e. Inherent Risk, Residual Risk)

4. Edit the Factors related list and select the published factors. 

5. Add new' Qualitative Rating Criteria' for each scenarios. 

6. Update the HEatmap colors

7. Publish the Risk Assessment Type 

8. Publish the Risk Assessment Methodology. 

Make sure your qualitative scoring logic is updated correctly to populate as per your matrix. There is a feature in ServiceNow that before publishing the methodology, you can simulate and see how these values are populated