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Anyone know how to create a call tree

I know we can build recovery teams, but I need a call tree like this: Anyone know how to go about building this, I'm assuming this would be a document template and javascript to get the fields from sys_user and ...group.members etc.   Department Mana...

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Import Policy Text from Compliance Workspace

Hi All, Has anyone came across the issue with the "Import Policy Text" functionality which is available on compliance workspace under Policy Text field on policies I am trying to import one doc and it performs the steps but does not show up the polic...

Neha48 by Giga Contributor
  • 1567 Views
  • 3 replies
  • 1 helpfuls

Multiple Risk response tasks creation

Hi Everyone, In current system when a risk is moved to respond state a risk response task gets created.  Can I change this functionality and create multiple risk respond tasks and assign them to users who are of same group?? If I change , will it bre...

Bindu by Tera Contributor
  • 937 Views
  • 3 replies
  • 2 helpfuls

Policy Exceptions

Hello, I have been trying to get a better understanding of how others are using the Out of the Box Policy Exception module in ServiceNow.  To me, the process seems a bit counterintuitive in that approvals are the responsibility of control owners and ...

John C by Tera Contributor
  • 1343 Views
  • 2 replies
  • 2 helpfuls

Upload data into GRC?

Can we upload data into the GRC module via a CSV (or similar) to batch / bulk load the input?  

Risk Statement Hierarchy Relationships

Hi All,   I have a client scenario where one child Risk Statement has more than one Parent Risk Statement.   The issue is that the Parent field on the Risk Statement form is a single reference field.    Any idea, on what would be the best course of a...

Resolved! Identifying CIs that need to be scoped under an Entity Type

Hello community... Situation: I am building entities for SOX compliance and querying the cmdb_ci_database table Is there a way for me to easily bring in databases that are in scope for SOX controls without having to use and populate a custom attribut...

Noelinho1 by Mega Guru
  • 766 Views
  • 2 replies
  • 0 helpfuls

Resolved! CMDB audit vs Data certification

We have a CI audit module(desired state) in compliance application , which helps "Desired State performs scheduled or on-demand audits of CMDB data to determine which records match the expected attributes, CI relationships, and relationships to other...

Resolved! Control indicator supporting data via script

Hi All  I writing a control indicator on the sys_user table . As per the attached screenshots , the option to fetch supporting data are very limited by giving a simple condition .  My query is , how can i write a script for fetching supporting data f...

Gary22 by Tera Contributor
  • 1321 Views
  • 2 replies
  • 1 helpfuls