Risk response task
If we are moving from respond state to review state after accepting or mitigating the risk response task, then after moving back from review to respond, the risk response task is not moving to "work in progress", why is that?
Forum Posts
Resolved! Archer and servicenow integration
Hello, What are the ways to integrate ServiceNow with RSA Archer? My client has its issues management on RSA Archer but they want to leverage the continuous controls monitoring feature of ServiceNow and therefore they wish to have a centralized issue...
Resolved! GRC indicators
Hi. I want to know about the Indicators and indicators templates inside Governance, Risk and Compliance (GRC). I know from the documentation that Indicators monitor a single control or risk and Indicator templates allow the creation of multiple indic...
No risk assessments available message in service portal
Hi All - I have a PDI on Tokyo instance and when I go to Service portal - My GRC --> My risk assessments, there are no records visible although I have risk assessments under assess state.I am using advanced risk and below screenshot:
BCM Impact Categories - RTO / RPO
Setting up your BCM Impact Categories only allows you to indicate whether or not the category "contributes to" either the Recovery Time Objective (RTO) or the Recovery Point Objective (RPO) but not both. Initially I setup my categories. e.g. Legal, ...
Need help avoiding duplicate controls.
We are in the process of adding our frameworks, policies and regulatory documents. Then we will parse these into citations and into control objectives. Of course many of the control objectives are looking for the same conditions, for example say th...
Customizing ServiceNow
Can I customize ServiceNow for my product needs?I plan to hire full stack devs for this issue following this guide. Will I succeed? Have anybody had such an experience?
licensing requirement for Risk Module but need to send out assesments to multiple users
Does anyone have licensing requirements info pertaining to the following case: We are standing up a risk program and I was recently told that for every risk assessment sent out, my organization would need a single license for each user attesting. Thi...
In GRC: Advance Risk assessment module : how do trigger assessments ?
In GRC: Advance Risk assessment module : how do trigger assessments ?
Resolved! Hierarchy of policies vs control objectives
Hi,I was wondering if anyone knows what is the difference of creating a hierarchy of Policies (One parent policy with one or more child policies) and a hierarchy of Control Objectives (One parent Control Objective with one or more child Control Objec...
Compliance Management Workspace ACL for Role/Group
Hi All, can you please suggest how to add ACL for the Compliance Management Workspace, Based on the role user was able to see Ex:https://docs.servicenow.com/en-US/bundle/tokyo-governance-risk-compliance/page/product/grc-workspace-compliance/concept/g...
How is the Recovery time achievable(RTA) being calculated?
How is the recovery time achievable (RTA) being calculated? I have only known about the description of it from the docs https://docs.servicenow.com/bundle/paris-governance-risk-compliance/page/product/grc-business-continuity-management/concept/bcm-wo...
is ServiceNow HIPAA compliant
Trying to determine if ServiceNow meets HIPAA ComplianceCan anyone answer this of point me to an article the explain this?Thanks,Bob
Resolved! Add CSS style to GRC - Article template
Hi, i have a article template with html type and i would like to add a css styling. There is no css field to do it.More exactly - i want to add a watermark to the policy.
Resolved! Engagement Approval
Hi I have a sample of 49 Audit Tasks, 2 are marked as closed complete. When should the approver receive a request to either approve or reject the engagement? Is it only after all tasks are closed and no pending open tasks.
