How to deactivate Entities permanently?

[rm231]

Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!

[Jan Spurlin]

Hey guys - the probable reason the entities are getting regenerated is because there is an entity filter on an Entity Type record that defines them.  Open each of your Entity Types and look at the entity filter - that needs to be changed/deleted if you want the entities to stay gone after you delete them.

If you do a hard delete on the entity it will also delete the downstream controls and risks that are related to it.

[gk93]

Hi Jan,

There's an build your own condition Filter on the "sn_compliance_grc_profiles" table with conditional "Type is Vendors". If I delete the Entity type association, will that prevent regeneration of the record once deleted? In your other reply (which I greatly appreciate!) you also mentioned the GRC Profile Table, and I've deleted the duplicate from there as well.

[Teja Kanchustam]

@Jan Spurlin - pls advise if would this also apply to manually created entity records, where the "manual processing" flag on the entity type is set to true? What would be the best way to prevent entity records from getting generated automatically without deactivating or updating the related filters.

[Simon Hendery]

Hi @Teja Kanchustam - Just letting you know that - sadly for the Community - Jan has retired from ServiceNow. ☹️

[Teja Kanchustam]

Thank you for letting me know @Simon Hendery - huge loss for the community. I've learned so much from her webinars and trainings, and will definitely miss her valuable insights!