How to hide a certain value in the drop down list of the state field?

[humblecommitted]

Hello Community,

I am trying to hide this item in the drop down list (its value is 3):

I tried to follow these links but they did not work for me:

Server-side script to hide values in incident state dropdown

How does one filter a field of type "workflow" based on the role of the logged in user?

I tried applying the code in the above forums here but it still appears.

answer = true;   
// If has role and the choice is closed (value = 3)   
if (gs.hasRole('role here') && current.value == 3 && current.name == 'change_request' && current.element == 'state') {   
       answer = false;   
} 

When I tried flipping the code, it ended up hiding the entire "State" variable from the table which was not desired.

answer = false;   
// If has role and the choice is closed (value = 3)   
if (gs.hasRole('change_request_admin') && current.value == 3 && current.name == 'change_request' && current.element == 'state') {   
       answer = true;   
}

Again, I only want to hide the "Closed Complete", from the "State" drop down list.

Any help would greatly be appreciated.

[jarodm]

Check out the client script "g_form.removeOption".

if (g_form.getValue('state') == '6'){
         var isAdmin = g_user.hasRole('admin');
         if (!isAdmin){
                   g_form.removeOption('state', '-1');
                   g_form.removeOption('state', '-2');
         }
}

Reference: What are some of the available helper functions?

[humblecommitted]

Hello Jarod,

Let me give it a try and report back.

Thanks for your prompt reply.

[humblecommitted]

I tried out your code listed below with changes to meet my instance:

if (g_form.getValue('state') == '3'){   
         var iscradmin = g_user.hasRole('change_request_admin');   
         if (!iscradmin){   
                   g_form.removeOption('state', '12');   
                   //g_form.removeOption('state', '-2');   
         }   
}   

For some reason this code is hiding the entire "State" variable.

Is there something I am doing wrong?

I have tried substituting "state" for "Closed Complete" and changed the numbers from 3, 12, -3, -12.

I included this SS of the dictionary of drop down items:

[Deepak Kumar5]

Give a try with clearOption() and then addOption()

clearOptions(fieldName);

http://wiki.servicenow.com/index.php?title=GlideForm_(g_form)#addOption