How to make a field editable for a particular role in ServiceNow?

[User205031]

Hi All,

I want to make a field editable for a particular role and this field should be read only for admin.

How to achieve this?

Thanks in advance!

[Long Duong]

Hi there,

In that case, you can create the ACL ("write" operation) for that field, and only allow that role to edit that field. Also, uncheck the option "Admin overrides". So that, if admin dose not contain that role, admin can not edit it.

Please mark my comment helpful if your issue is resolved.

Thank you and have a nice day!

[User205031]

Hi Long,

I did the same as you have suggested but for admin the field is still editable.

Thanks!

[Long Duong]

Hi,

Can you check if the admin contains that role or not? And, are there any other ACL which is impacting on that field?

Thanks