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Resolved! Paid Plugin for developer instance

I am planning to test the GRC part of ServiceNow on NewYork developer instance however for certain plugins it says "a fee-for subscription", is it paid plugin on developer instance as well or is it just for the production instance? For ex. GRC: Polic...

Mitanshi by Kilo Explorer
  • 3749 Views
  • 3 replies
  • 36 helpfuls

Resolved! Storing Password in CMDB

Hi All,We are in the process of setting up and configuring our CMDB within SN.   One of the teams have asked if there is the functionality of storing usernames and passwords within the CMDB i.e. for particular servers.   If this is possible what issu...

Sam Ogden by Tera Guru
  • 2521 Views
  • 5 replies
  • 3 helpfuls

Documentation on ServiceNow's Risk and Control lifecycle?

Hello Community. a great question landed in my inbox and I thought I would put it to this brain-trust to get a full and colored response. Here you go: "... do you have any documentation related to ServiceNow’s  Risk and Control lifecycle? I am trying...

Eric Feron by Moderator
  • 1499 Views
  • 1 replies
  • 0 helpfuls

Resolved! MID Server - Security LOGS to SIEM

I'm looking for the steps/process to configure a local MID server to be able to pull down the security logs from our production instance of ServiceNow.   Thank you.

briangrayem by Tera Explorer
  • 2091 Views
  • 2 replies
  • 0 helpfuls

Resolved! control and risk indicators

Hi All, I am still in the learning phase of the GRC module. Please help me in understanding or clarifying the below - Controls have attestation and Indicators. Based on attestation response, controls are marked either compliant or non-compliant. Simi...

Resolved! How to create Control Tests in GRC

How to create COntrol Tests in GRC. I do not see the IT GRC -> Control Tests as given in the Madrid Docs. I believe Attestations are created to check the Control Design Effectiveness. How to check the Control Effectiveness in GRC

tena1 by Tera Contributor
  • 1711 Views
  • 2 replies
  • 1 helpfuls

Resolved! What are the pre-requirements to clone a DEV instance to another instance (DEV, PROD)? If not possible, how can we export table data?

Hello, As stated in the questions, I would export my custom settings (via update set) and data to another instance. Considering the following use cases, what is the best (or only) way to export/import data in order to keep the reference between the u...

Valerio M_ by Tera Contributor
  • 1422 Views
  • 13 replies
  • 7 helpfuls

Resolved! GRC: Profiles, Profile Types, Profile Classes

In preparation for my next project, I'm reading through the GRC documentation and I'm a little confused. This is what I understand it is saying:Profile type has a single reference to a profile classAny record in ServiceNow can have a profile generate...

Resolved! Script function to remove symbol characters from string field

In the Citations table, citation names sometimes contain characters/symbols that are unreadable by JavaScript and it's causing my script that works otherwise not to work. To test this I would copy a query from the citation table where the name had a ...

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leahdany by Giga Guru
  • 3313 Views
  • 4 replies
  • 0 helpfuls

Resolved! Formatting Word docs in Policies

What is the best way to enter (copy & paste) content from a Word doc into the policy text section of the policy form to maintain formatting? is there a third party app or any recommended method? thanks!

Edward14 by Kilo Contributor
  • 1307 Views
  • 3 replies
  • 3 helpfuls