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Resolved! What is the difference between Issues and Tasks?

Hello,I'm using the VRM application and I was wondering what is the difference between issues and tasks?They both have a workflow and are related to Vendor Risk Assessment.I can tell there is a 1-to-many relationship but that's about it.Could someone...

Resolved! What is the minimum set of roles that a user needs to create events and incidents from the Security Operations add-on for Splunk integration?

Hello everyone,  I am setting up the Security Operations add-on for Splunk integration by following your documentation here:https://docs.servicenow.com/bundle/jakarta-security-management/page/product/secops-integration-splunk-addon/concept/setup-splu...

Difference between authoritative sources and authority documents ??

We imported the UCF(Unified Compliance Framework) a couple of years ago. We understand the procedure for UCF integration with ServiceNow has changed. Now we have 2 parallel list of auth documents( one from earlier and one from now) and do not know ho...

nsethi by Kilo Contributor
  • 1579 Views
  • 6 replies
  • 1 helpfuls

Resolved! User cant see Assessment

I have created an assessment, and linked it to Policy Statements, and created controls. The assessment is assigned a respondent in the control. When i impersonate the user, and go to My Assessments i get: Security constraints prevent access to reques...

bo2 by Mega Contributor
  • 1964 Views
  • 15 replies
  • 0 helpfuls

Resolved! How to find an ACL for a field

He, we recently upgraded to Helsink and now we are unable to modify the Approval field in the CCR form.   We get the below error.Error: "Security prevents writing to this field." How do I figure out what ACL is causing this so that I can modify this?...

Resolved! how to identify Ip adress logins

Hi Team,How to identify where users logged ServiceNow Instances like on my home , Hyderabad .Please provide me the suggestions.Regards,Naresh Reddy

Control Indicator vs Control Test

Hello Everyone, I'm looking for answers to few basic questions on Control Testing. What is the different between Control Indicators and Control Test? For control self assessment are we supposed to make use of Control Test of Control Indicators for ma...

swayam1 by Kilo Contributor
  • 1889 Views
  • 2 replies
  • 1 helpfuls

Modify Password Change Page (pwd_change.do)

I would like to modify our password change page that users see within the ServiceNow Password Reset application to only show one option for changing password: AD Password Reset - Self Service. How do I achieve this?Currently the screen shows two opti...

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debmcdaniel by Giga Contributor
  • 3320 Views
  • 6 replies
  • 3 helpfuls

Vulnerability Groups & Vulnerable Items

Good Morning,I'm looking at the feasibility/usability of integrating a vulnerability scanner w/the SecOps module of ServiceNow. When creating a vulnerability group per vulnerability per support group, will the vulnerable items still show up in the re...

derocheb by Kilo Contributor
  • 1367 Views
  • 5 replies
  • 1 helpfuls

Resolved! Do we need to setup certificates when setting up MID server?

Our Infrastructure department setup a MID server to connect to our ServiceNow instance in order to link to SCOM.   I am planning to use the MID server for sending outbound SOAP requests from ServiceNow to web services inside our network.I noticed tha...

maxj by Tera Contributor
  • 4348 Views
  • 7 replies
  • 6 helpfuls

Resolved! UCF Integration

We have imported the first shared list of authority documents, NIST SP 800-53 R4 Moderate Impact, we needed for our GRC implementation.  However, we have several other authority document we want to import through the UCF integration but do not want t...

AndyB5000 by Mega Guru
  • 1949 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to manage admin vs. "regular" accounts

Hi,Our company  has been moving to a security model in which sys admins have a separate admin login from which they perform only admin-level tasks while their regular SSO sign on is used for everything else. I'm being asked if we should implement thi...

cmsrenaski by Tera Contributor
  • 1930 Views
  • 6 replies
  • 5 helpfuls
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