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Indicator Task not running

Alfredo6
Tera Expert

Hi! I have several questions hoping you guys can help..

We have activated the GRC module to automatically generate tasks based on indicators that trigger the compliance status in the Control.

However I have identified that the Indicator Task will run but will not update the "Next Run" Time if it doesn't has a value in the "Table" field from the "Collect Supporting Data", even though that checkbox is false. Is this how it is supposed to be or is it a problem?

Also, is there a way to update the OOB script? I've seen that Indicator Task won't run if the Control is Non-Compliant, and we require to keep asking for Deliverables on a regular basis, we use the Indicator Tasks for the user to submit these Deliverables, but if an Issue is still open, then the Task will not be created.

Thanks!

1 ACCEPTED SOLUTION

vinothkumar
Tera Guru

It is a known error and it was fixed in Helsinki Patch 9.



Helsinki Patch 9


View solution in original post

5 REPLIES 5

Alfredo6
Tera Expert

Thanks everybody for your responses!


Cheers!!