IRM plugin installation Failed

kvivek707 · 3 weeks ago

hi when i am trying to install IRM plugin from Brazil failed getting error which is not fixing , I have tried to install dependencies , after install dependencies same error getting , please help me on this

Naveen Kumar4 · 3 weeks ago

We just enabled the Recommendation template for PDI instances. Can you please try now? Of course click on sync now or it may take 24 hours in worst case. I will keep monitoring for updates here

Thanks,

Naveen

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kvivek707 · 3 weeks ago

Hi @Naveen Kumar4
Plugin Name. - GRC: Policy and Compliance Management

Version. - 23.0.2

Platform Patch - Brazil
Same error all plugin for GRC and TPRM

Naveen Kumar4 · 3 weeks ago

Can you please click Sync on the plugin's page and try installing it now? If it is not resolved. Please create a case with ServiceNow support

JonoL · 3 weeks ago

The issue remains unresolved.

Directing us to lodge a case in Now Support is not a workable pathway because we cannot associate a Personal Developer Instance (PDI) with a customer account in Now Support.

The underlying issue is the dependency on the Recommendation template (sn_reco_template) introduced through the GRC Change Management (sn_grc_change_mgmt) app. The Recommendation template is unavailable on PDIs, yet the installer requires it. This blocks installation of the latest IRM applications that depend on it, including GRC Compliance Management Workspace 23.

I work with one of ServiceNow’s largest global IRM customers by usage and revenue. This is preventing development and testing needed to prototype the latest IRM capabilities for that customer.

Please escalate this internally to the IRM Product BU and engineering teams so that we can install the required applications and resume development ASAP.

Naveen Kumar4 · 3 weeks ago

We just enabled the Recommendation template for PDI instances. Can you please try now? Of course click on sync now or it may take 24 hours in worst case. I will keep monitoring for updates here

Thanks,

Naveen

JonoL · 3 weeks ago

Hi Naveen,

I’ve provisioned a new PDI on the Australia release, and the changes have finally propagated. Thanks for your assistance in resolving this issue.

NB: If the Sync now button shown below does not refresh the application requirements, provisioning a new PDI resolved the issue in my case.