Issue record - Assignment of Issue Owner

[joelsolomon1]

Does SN GRC provide a way for configuring the Issue record to assign 2 accept a primary and secondary Issue Owner?  

[Community Alums]

Hi @joelsolomon1 ,

You don't get anything as Primary and Secondary Issue owner.

To suit your requirement you can make use of the below fields as Primary/Secondary owner group and owner:

[Gabi3]

Hi @Community Alums, do you know what is the logic behind the auto assignment of 'Assign to' on an Issue record when an Issue source is Control test failure? I cannot find it. Now, when I complete the Control test task as 'Ineffective' an Issue is automatically created, but assigned to a person who completed the Control Test task, but I was expecting that it will be assigned to an entity owner. Is this the default behaviour?
Thank you in advance for your answer.

Gabriela

[GouthamAnumolu]

hi @Gabi3  ,

Yes, that is the default behaviour. It will not be assigned to entity owner. You can find the logic in this business rule "Create issue if test ineffective, closed" on control test table.

Thanks.

[Community Alums]

Hi @Gabi3 ,

I agree with @GouthamAnumolu , but the challenge is you can't really make any change as it would impact other parts of the control test table too.

See below, the script looks like this :