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Indicators not updating control compliance status

Hi,We have an issue where some of our indicators stopped working and a positive indicator result doesn't update the control status. There are no open issues or failed attestations related to those controls. We have many indicators and we've been upda...

Resolved! Related list layout changes not getting reflected via update set

Hello experts,I modified the related list of a particular form in the system by doing -right click --configure ---list layoutIs there anything else I am missing out here? Now the issue is post migrating the changes from dev to test instance, the chan...

ujjwala_678 by Tera Contributor
  • 716 Views
  • 3 replies
  • 3 helpfuls

Resolved! Audit Engagement Type

Hi Does the type on Audit Engagement depends on the entities / control objectives to add in scope? For example, When I choose IT Audit (Type), There are a total of 26 control objectives added while when I choose Compliance Audit (Type), There are a t...

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jajay by Tera Contributor
  • 386 Views
  • 1 replies
  • 1 helpfuls

IRM - Audit management in ServiceNow

Hello, I would like to understand how your organization is handling audit documents when uploaded to Engagement and other related workpapers in ServiceNow. With us, there are 100s of attachments (doc, pdf, outlook email, spreadsheet) attached to a si...

vijir by Mega Guru
  • 636 Views
  • 1 replies
  • 0 helpfuls

Resolved! After login it will redirect to workspace not native ui.

Hello Team, @Ankur Bawiskar @Community Alums @Anil Lande we have few groups when they login in the instance it will redirect it workspace. we don't want provide them native ui access. how can we achieve that? Regards,Joy

taylor13 by Tera Contributor
  • 1085 Views
  • 3 replies
  • 1 helpfuls

Restricted access to GRC modules

Hi, I have a requirement to restrict access to GRC modules even more than what "sn_compliance.reader" and "sn_grc.business_user"  roles provide OOTB. To keep things simple for now.A user should only be allowed to read records in the Policy & Exceptio...

Is it possible to register pre-created entities in authorization boundry?

Is it possible to register pre-created entities in authorization boundry?We are aware that the information registered in the authorization boundry of continuous authorization monitoring (CAM) is automatically bound as an entity of the control.However...

io by Tera Contributor
  • 165 Views
  • 1 replies
  • 0 helpfuls

Resolved! Associating Resolved Incidents to a Problem

Looking to see if someone would be able to help me with this question our group has.  If/when an Incident in a Resolved state is associated with a Problem would that Incidents state change to Closed after 7 days, or does the Incident stay in the Reso...

If I implement CAM, do I need to implement an entity?

When implementing CAM(continuous authorization monitoring), can an authorization boundary take the place of an entity?If I implement CAM, do I need to implement an entity?It seems that the contents of the system registered with authorization boundry ...

io by Tera Contributor
  • 375 Views
  • 4 replies
  • 0 helpfuls

Getting Failed indicator from an Issue

I have a requirement to retrieve the failed Indicator from a GRC Issue but cannot see an easy way to do this. I was looking at doing this through the Control but would love to hear if others have done this or what the easiest solution would be. Thank...

Resolved! NIST-800-53 controls missing

Hello, I noticed that the default CAM installation is missing several NIST 800-53 control (182 for Rev 5).  Is there an update available that contains the missing controls? I downloaded the list of NIST 800-53 Rev 5 controls (csv) and counted the rec...

George P by Tera Guru
  • 1270 Views
  • 4 replies
  • 1 helpfuls