Issue with the entity generation from entity type from entity filter.

[Snehal Madakatt]

HI Team,

I am experiencing below issue in entity type record:

1. Below is the entity type record wch have entity filter on business process table.

The filter shows 2 matching records exists.

Once the 'Update Entities filter is updated', the 2 entities gets reflected in the entities related list

So till now is the normal OOB functionality. But now what the issue is,

Once i update the entity filter to something and reset it back to old one i will again see the 'Update Entities filter is updated' related link on the entity type record. Now whn i again click this 'Update Entities filter is updated' related link the 2 records are getting removed after some time like half or one hour. Ideally we have kept the filter to same what it was earlier, so it should not remove the 2 existing records as it matches the condition, but the 2 entities are getting removed. 

This issue is happening only on some entity type. Any idea why is this happening...?

I have not done any change to the OOB script related to this

Regards

Snehal

[Prasanna_Patil]

Hi @Snehal Madakatt is this happening only for this entity type? Did you try with other entity type??

[Snehal Madakatt]

@Prasanna_Patil this is not happening for all entity types. Only for some its happening.

[GouthamAnumolu]

Can you confirm if those entity types are from demo data ?

Also there is known error related to profile generation related to "owner" population on 20.1.x version of GRC apps. I don't think this has anything to do with your issue, but sharing it here for reference

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=f37d955e932ee294f538fb2d6cba10ce

[Snehal Madakatt · Accepted solution]

Hi All,

Thanks for the responses. After checking we got to know the issue. The reason of issue was, the profile generation job's run as field's value i.e 'system admin' user didnt had the admin role, it was modified by someone. after giving admin role issue got fixed.