Knowledge is created for any updates to policies

[Edward-Holder]

We have noticed that each update to a policy creates a new knowledge article, example is policy 123 which had kb001 now has kb002 and kb003 if another change was done. the latest is the only valid one. The issue is these links back to KBs are shared across the enterprise. Does anyone have an idea on a fix or has seen this? thank you.

[Jaspal Singh · Accepted solution]

Hi Edward,

Do you mean, article versioning? If so, please check doc link once to disable the feature.

[Jaspal Singh · Accepted solution]

Hi Edward,

Do you mean, article versioning? If so, please check doc link once to disable the feature.

[Edward-Holder]

Hi, thank you, we do not have versioning on. this has to do with the business rule that is oob that creates a kb from a policy. we never touched the oob script and are now seeing multiple retired articles for policy edits.

[Edward-Holder]

Ill give it to you! it was just activate it not inactive. thanks friend.

[Edward-Holder · Accepted solution]

Figured it out. Versioning must be turned on.