SCF
I am going to use SCF in my project, but I am not getting exact process of how to implement this in ServiceNow.Can anyone please share process of SCF implementation into service now?
Forum Posts
Residual risk score not displaying on risk workspace overview tab
In the risk workspace, any idea why the residual risk score would not be displayed on the risk record overview tab? We have a risk assessment completed along with a calculated residual risk score, however it is not populating on the risk record overv...
Resolved! Risk Workspace Risk heatmap dropdown items order configuration
Workspace: Risk WorkspaceVariant: Operational risk manager homepageHi all, It's me - the every day workspace guy here. Pretty simple thing. Just trying to change order of options in dropdown component related to heatmap component. So that by defaut "...
Generate an assessment based on the response of another assessment.
Hi All,We are using VRM we have a requirement to generate an assessment based on the response of another assessment.For eg:Assessment A has sent to vendor with a questionnaire and for a particular question in that they have responded 'Yes', then asse...
Code is not working to update multipul users on field
Hi All, I am using data source using excel attachment to create/update records in servicenow. i want to update multiple users on contributors field. I have written below code on field map script to udpate users based on email id. but while loading th...
Comments/work notes getting updated twice after changing the stage and state using UI action
I have created button for changing the state to close incomplete and also change stage to request cancelled following is the script function confirmCancellationNew() { var msg = ''; var flag = confirm('Cancelling a Request Item cannot be undone...
ITSM IMPLEMENTATION LAB
Hello, Please find below my 2 questions concerning a lab in ITSM IMPLEMENTATION: 1- The widget " Add to cart" is not available while requesting an Item in the Employee center. I tried the configuration on service portal > portals but its not working....
Validate a Metric having datatype String for Assessment
Hi All, I have a requirement where the datatype of a metric has to store value in HH:MM:SS (duration) for an assessment, though the datatype "Duration" exist, it is not available for assessment. Therefore, I have made use of String datatype but I nee...
Can we send RISK Assessments via a catalog item.
Requirement 1: Currently we have configuration to generate risk assessment via "Assess Criticality" or "Assess Risks" button on the processing activity record in privacy workspace. Can we have functionality to be implemented on the entity record in p...
Resolved! Risk Identification Help - System Skipping Inherent Assessment
Hi Community, I am having an issue - currently on Washington DC. I have a Risk Identification Configuration set up for my business application entity class. I have Inherent Assessment checked. I have an approver group set for the inherent assessment ...
How can we customize the inherent and residual score based on impact and likelihood on the risk form
Hi, Wanted to know the score calculations and can we customize the score based on impact and likelihood. Thanks,CD
Repeating Assessment in Vendor Risk Management
Hi Team, I need to know how repeating assessment works. I need to schedule below: Recertification schedule: (i)Recertification assessment every year and (ii) Full reassessment every three years Any idea on this?
GRC metrics
Are these metrics only for customers leveraging ESG? pr those without EST can also leverage?2023 Q3 GRC metrics recommended practices recording
Which configuration sets the First Run Date and Next Run Date Fields for GRC Indicators?
I'm trying to figure out how the First run date and Next run date is being filled in the GRC Indicator (sn_grc_indicator).The First run date should've been set as the same date as when the first indicator task was created but as seen in the screensho...
Resolved! Modifying the "TAke Attestation " Screen
The default "Take Attesation" screen is not editable. It shows only the Control Number and the Entity. How can we add Control Description and Supplemental guidance to this screen (Refer attached image) ?
