New button missing to create Entity Filters

[Scott Berry]

In my personal Dev environment I am  no longer able to set up filters for my Entity Types because the NEW button is missing on the 'Entity Filters' tab. I did find that one of my Entity types seemed to be stuck saying 'controls and Risk were being Generated' and has said that for over a week. Not sure if this is an issue.

I have tried to manually run the Scheduled Jobs 'GRC Profile Generation' with no luck. This is not an isolated instance as one of my coworkers has the same issue.

[Community Alums]

Can you share the screenshot of Entity Type list control?

https://CHANGEHERETOYOURINSTANCE.service-now.com/nav_to.do?uri=sys_ui_list_control.do?sys_id=21ca1903db0dd89021e7dd18f49619a3

[Scott Berry]

I can add and remove the Edit button but not the NEW button

[Scott Berry · Accepted solution]

OK I fixed the issue: 

I went to the Entity type that was hung up and removed all the Risk statements, Policies and Controls and then ran the Profile generation job and it fixed the issue

[Mitul Jain]

Heyy Scott,even I had faced the same problem.
It might be due the records stuck in Item Generation table.

Goto sn_grc_item_generation.LIST and change the state of running field to complete if it is in other state(running,track running) for all records and refresh the entity filter.The new button will be available for creating entity filters.

It worked for me.

[Scott Berry]

I am new to service Now - can you tell me how to open this table. IF I go to SystemDefinition --> tables I find the definition of the table but cant find the table it's self

Sorry for stupid  questions