Set chrome toolbar icons to take you to a report
I am trying to figure how to link the chrome_toolbar icon so that when it is clicked it takes you to a saved report in servicenow.
Forum Posts
IRM/ GRC - subscription "allocation" calculation
Hi, I am trying to understand how SN user management calculates the "allocation" of GRC Operator and Lite Operator. I notice in the allocation report the following reasons are given (I dont know if there are any other). Can somebody tell me what they...
Resolved! In ServiceNow GRC, if we don’t attach an attestation to a control, how is the compliance calculate
In ServiceNow GRC, what happens if we don’t attach an attestation to a control objective? On what basis will the compliance score be calculated in that case?Also, what would be the impact of not linking an attestation, and what are the best practice...
How can i try an AI feature in ServiceNow GRC in our PDI
I would like to try a specific use case in ServiceNow GRC module using AI in my PDI. (the use case is to check the policy text entered in the policy record is validated grammertically, re-write the content with proferssional inclusive language, highl...
How to add one more approval workflow to my current RCSA workflow?
Dear experts, I would like to inquire about how to add one approval workflow task before the business user submit the risk for risk assessment. Initially what my client wants is when the business user creates a risk, rather than straight away send t...
GRC Module Issue after plugin install
Hello Everyone, After installing the required plugin on my pdi, i am unable to see the grc modules on my pdi instance, I am able to see the grc policy, risk application scope, but unable to find modules please find the below details, attached screens...
Export button on Engagement form
Hello, I have to create an export UI action on engagement form. When I click on it, it will export the excel view of the test plans report which has the current details of the associated test plans to that engagement. How can I achieve this??
Resolved! Remove/Unlink Records from related list
Hi, I want the records from related lists [Downstream risks and Downstream controls] on Entity form[sn_grc_profile] for a particular entity class to be removed without getting them deleted. How can I achieve this without creating buttons on related l...
Resolved! Email Notification Trigger issue
I want to trigger an email notification weekly to assigned person if there is any pending task in the Bin which comes from the table "sn_grc_task ", created the scheduled job while executing able to see the logs thats triggering the job and event b...
Scripting in Risk Assessment Methodology
I have a requirement that required scripting for getting impact and likelihood scores so we can utilize them in residual assessment.score = 2 * Likelihood - Impact;
Reporting - Priority Changes
How to create a report that identify Incidents that were created as a P4 and then changed to P3?
Need to configure the columns in list view in workspace
Hi Developers, In Audit workspace, I want to keep same list layout (columns) when i am redirected to list of records when I click on the reports that are present on the dashboard like engagement as shown in below image.After clicking on the numbers t...
Approves not populating using transformmap
Import data using transform map, the data was loaded successfully in customised table. Loaded data is in draft state, now I want to move draft to published manually. While moving the states, should accept approvers approval then only record will go t...
Resolved! Performance Analytics Indicator for Compliance
How is the PA indicator different from the Indicator? I have created a PA Indicator to monitor Incidents resolved within 30 days. When the PA indicator breaches the threshold, will it create an Issue and mark control as Non-Compliant?Or will it creat...
BCM - Is it possible to trigger Crisis Event from an Incident or Major Incident
In ITSM Incident - is there a way to declare a disaster and and initiate a Crisis Event > Plan in BCM ?The idea being - when there is a major outage, a P1 incident will be generated and if the incident cannot resolve the outage and restore service wi...
