Notification Digest for multiple attestations

[Joe100]

There is a notification digest issue bothering us for long. 

My company uses ServiceNow GRC module to manage control attestations. When a control moves from draft/monitor state to attestation state, the system will send a notification email to the control owner by default. However, it is common that a control owner owns multiple controls and are assigned multiple attestation tasks. So he or she may receive many similar emails concurrently.

We think using the notification digest is a good idea to minimize the annoying. But a further experiment shows that the notification digest only aggregates email triggered from the same record. As the knowledge base described:

“An email digest is a single email that summarizes the activity for a selected notification and its target record during a specified time interval." 

In our case, each attestation is regarded by the system as a different record, so even we configured and enabled Digest, the system still sent a separate email for each attestation triggered.

We would appreciate it very much if anyone who has experienced the same issues can share with us the solutions.

Thank you

Joe

[kevinmcdonald]

We have been exploring the scheduled job idea but are unsure how to design it. Do we create a table to track the notifications so they don't get lost if the job dies? Do we use a table at all or just build the recipient list on the fly in the script?

You can tell that we are relative novices here. I need a batched notifications for dummies guide. 😉