Notification not triggered to createdby person for an 'issue'

[Ravivarman Saee]

A notification should be triggered to 'created by' person when a record is updated in 'Issue' table. for other fields like control owner or closed by, it works . But it doesn't trigger mail to created by  person. i doubt this happens since the createdby field displays a string value of username only and not a mail. how to fix this ?

[swathisarang98]

Hi @Ravivarman Saee ,

You can use Opened by ($opened_by) which is a reference field to which you can send notification.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Ravivarman Saee]

HI Swathi,

Yes i am trying to use opened by field only. Still i have a doubt whether i can use it as a substitute for created by field though its the same value.

More to that though opened by field is reference field i am unable to use it 

[swathisarang98]

@Ravivarman Saee  if its related to HR related table it would differ but for issue table i think you can use opened by it will be same as created by, if you want to cross check you can check in issue table whether there is any scenario where opened by and created by is different .

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Ravivarman Saee]

though opened by field is reference field email is not triggered. but this works for openedby.manager or control/risk.owner or biso etc