Notification not triggered to createdby person for an 'issue'

[Ravivarman Saee]

A notification should be triggered to 'created by' person when a record is updated in 'Issue' table. for other fields like control owner or closed by, it works . But it doesn't trigger mail to created by  person. i doubt this happens since the createdby field displays a string value of username only and not a mail. how to fix this ?

[swathisarang98]

@Ravivarman Saee  in that case just dot walk like opened_by.email, I just tried in my pdi it works 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[swathisarang98]

@Ravivarman Saee If my solution helped you in any way please accept the solution so that it will be beneficial to the future readers with the same query

[Ravivarman Saee]

Found the issue - in this notification send to event creator is unticked. Hence it will not trigger the mail to opened by person if he is the one who updates the record ( condition to trigger the notification is when record updated). 

Thanks anyway.

[swathisarang98]

Hi @Ravivarman Saee ,

Sorry i missed this point "More to that though opened by field is reference field i am unable to use it "

even though its a reference field you can use it in notification by selecting Opened_by in "Users/Groups in fields" as shown below,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang