We are running Vancouver release, but it wouldn't let me select Vancouver in the Label. We have setup some Entity Types for our SOX and HIPAA controls. We are not using filters on these because we want to phase this in slowly and manually add the Ent...
Hi, Currently, the default duration of the policy exception on my instance is 180 days. When requesting an extension beyond 180 days from the "Valid from" date I am prompted with the following error: "The duration of this policy exception cannot be m...
Hello, I want to understand the difference between a READER and an USER role. Which has more access rights and what are those? I have referred to SNOW docs but did not find helpful. Can someone please explain from their working experience? Thanks!!
Hello Experts, I am facing issue in generating Business Application Type entities from cmdb_ci_business_app table. I have total 281 active records in the table. Although the count of entities are matching, but 113 out of those are getting created wit...
Hi Team, Greetings for the Day!!! We have encountered an issue, while installing GRC related data we have loaded the Demo data also and it is causing an issue. Is there any way where we can find what demo data we got it into our instance and how can ...
We have a client scenario that the policies are created by a 'Governance unit' and then the control objectives of the policies are converted to controls for compliance checking by 'Compliance unit'. As these two activities are handled by two differe...
in a notification, send to event creator is checked out. 'when to send' is - 'record inserted or updated'. also assigned to person will get the mail. i am updating the record. but mail is only triggered to assigned person not me. why ?will this field...
A notification should be triggered to 'created by' person when a record is updated in 'Issue' table. for other fields like control owner or closed by, it works . But it doesn't trigger mail to created by person. i doubt this happens since the create...
Hi Developers, How to trigger event from the flow designer?I tried to create custom action as per https://www.servicenow.com/community/now-platform-articles/fire-an-event-via-flow-custom-action-guide-any-table/ta-p/2312357 but its not working! I d...
Can anyone tell me why there is a UI policy to labeled Heatmap flag read only for the sn_risk_advanced_residual_assessment table? My client wants to change this behavior and I need to understand the why or at least the implications. Tried searching...
Hi,We are migrating from Basic to Advanced risk in our instances. I am aware of "how" to migrate to Advanced Risk, so that is not my main concern. What i would like are some tips from somebody who has experience in migrating a mature instance (we hav...
How can you get the Entities ( count_ first tab of your Entity Type, updated after the Entity Filter changes? For example, first time the filter ran it rendered 1000 entities, then I noticed I needed one more criterion, so after running the filter...
Hello Team,In Policy and compliance module, I was creating a new control but it is taking owner from the entity (profile) field and restricting me to modify it. It is making entity owner to the owner of the control, however sometimes we don't want th...
I have recently started to conduct all my risk assessments in Risk Workspace due to its intuitive functionality. However, i want to add more fields to list more information in it. The classic view gave me the freedom to configure form design and layo...
i already query indicator task table and filter incomplete records using an email script and the records are mentioned in the email as a table. I want the same queried records be attached as an excel file in the same email that is triggered using an ...