OOTB UI Action Label Differs across instances for NEW Engagement

magotraA
Kilo Contributor

Sunday

We are seeing an inconsistent behavior across two ServiceNow instance for the same OOTB functionality.
When attempting to create a New Engagement, the UI actions displayed at the top of the page differ between instances.  In one instance, it shows ' Validate' , whereas in other instance, it is displayed as 'Validate and Plan'.

Key point:

1.Plugin versions are exactly the same in both instances. 

2.No customizations on the UI action (OOTB)

Question: Is this behavior controlled by any system property or instance level configuration? 
Any guidance or pointers would be appreciated.

 

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SohamTipnis
Tera Guru

4 hours ago

Hi @magotraA,

 

The reason for this is the different patch version of the instance; usually this has been observed in various cases where the version is the same but the patch version is different for the same versions.

 

I suggest you look after this scenario; I hope this is the culprit. 

 

SohamTipnis_0-1770713479881.png

 

You can find this by using stats.do in the app navigator.

 

If you find my answer useful, please mark it as Helpful and Correct ‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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