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07-02-2024 02:16 PM
Hey all- my GRC team is publishing their Policy & Compliance documents into multiple categories under the GRC Knowledge Base. They have some categories that are suitable for public consumption (snc_internal) and others that need restricting for grc type roles. Given that GRC properties integrate to one knowledge base, and KBM does not allow user criteria to be applied at the category level- I'm curious what solutions this community would suggest?
They'd really rather not manage at the article level, and moving/duplicating the articles manually into another location sort of defeats the purpose of the integration between policy&compliance and the KBM modules.
Solved! Go to Solution.
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07-03-2024 07:05 AM
Hi @Adam43 ,
It's not possible OOTB!! However, you can play with ACL in the category table level.
Please follow the solution: https://www.servicenow.com/community/now-platform-forum/knowledge-base-user-criteria-at-the-category...
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Tuesday
question then- do you have any policy around managing the number of knowledge bases? I'm under the impression that best practice would have us limit the number of 'bases' to large global categories- just as a management practice. How much would you let the number of 'bases' proliferate just to cover 'can-view' and ownership group type reasons?

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Thursday - last edited Thursday
Fair point, definitely needs governance around that. Creation of a new KB would need to come to our governance board as a case, with proper business justification. Not an ideal solution I agree, but ACLs based on categories is not the greatest either IMO. Everything is a tradeoff I suppose.