Policy Exception : Verification of exception is in progress. See approval status in verification

[sibayanchak]

Hello everyone - I have submitted a new policy exception, it is showing me "verification of exception is in progress. See approval status in verification approvals". This message is displayed every time I try to open the policy from compliance workspace. Is there any background scheduled job for this that is taking long time? I have set up the verification rule appropriately, somehow it does not populate the verification approvals (tab).

[Community Alums]

• Verification Rule Setup:

  • Go to the policy exception record.

  • Open the associated Verification Rule.

  • Ensure it has valid conditions and an approver defined (like a group or user).

  • Make sure the script logic (if any) returns correct users.

• Related Lists:

  • Under Verification Approvals, check if any records are created.

  • If no records exist, the rule might not be triggering properly.

• Background Scheduled Job:

  • Normally, approval generation happens synchronously during the workflow, not by a scheduled job.

  • However, check System Logs → All for errors related to the exception record.

  • Also check Execution Plans or Flow Designer runs tied to the exception record.

• Business Rule or Flow Issue:

  • Verify if a business rule or Flow Designer flow is supposed to create the approval records.

  • If using custom logic, ensure it is not failing silently (check syslog and sys_trigger).

[sibayanchak]

Hi Tejas - Thanks for your response, today I found the verification approval tagged properly. I wanted to understand the background flow/business rule or may be jobs (?) for this? Do you have the names?

[SANDEEP DUTTA]

Hi @sibayanchak ,

Can you share the Verification rule you have setup and the The Approver Levels related list in it.

 Approvers must be assigned the survey_reader role.