Hello Team,I have got one requirement where I need to hide 2 operational CIs from Incident form for all users however these are required for another form. What is the best approach to achieve this requirement in Service Now, please advise ? Thanks,XX...
Is it possible to trigger a survey to an external user via email, even if that user is not registered in the ServiceNow User table? If not, is there an alternative approach to achieve this?
Hi all,I am working on the implementation of the Business Continuity Management module. I have two requirements to fulfill regarding Business Impact Analysis (BIA): 1) change the question prefix contained within the Recovery time objective assessment...
Hello,I created a custom choice field on the sn_compliance_control table to capture the result of an assessment.In my assessment, I only have one question with 6 radio button choices, and each choice should map directly to the values of this custom f...
We have purchased an IRM license. I would like to start using GRC: mobile. Do we need an additional license like with Lite Operator? Or can GRC: Mobile be installed and used as a plugin without purchasing an additional license? Also, which IRM licens...
We set up Audit Engagements with multiple Auditors in order to assign Audit Tasks to different Auditors. When a task is completed, it generates an Approval at the Audit Task level to all of the other Auditors in the Engagement. We don't want to hav...
While Configure the documentation section in the BCP. The documentation section is used for high level details, purpose of the plan, scope describing the plan's purpose and coverage areas, appendix and so on. With OOTB feature, BCP owner can edit the...
When creating controls through the default GRC framework in ServiceNow, newly generated controls appear in the published state instead of draft, despite no customisations to the process. Analysis of the environment showsNo dictionary-level overrides ...
Hello - I want to populate the Assessor to default group and populate due date to 10. How to achieve this inrisk assessment popup?
Hello Community, I have an issue, I can’t populate a custom_status field (a String on my control). I want to pull the value from Response based → Q1, but that option is greyed out. I also tried adding a subflow input for custom_status as a Reference...
Hi, Still new to GRC and I am not able to generate privacy assessment for an entity. I followed steps here: Send a privacy assessment from an entity (servicenow.com)But I am not able to see assessible records for that template and impersonating the e...
when heatmap is clicked i need show the specific record.As per requirement, when a user clicked any of the cell in the heatmap, i need to show the record.but currently its not working, how to achieve it
Does each entity in the risk register consume 1 license? Does the license gets freed up when the risk related to that entity is in monitoring or retiredWhat is the cost of each license for each entity"sn_risk.user" will this role cost, If it cost How...
When creating a new Business Impact Analysis through the Workspace, the product is requiring an entry in the "applies to" field. This is pointing to the cmdb_ci_business_process table. My question is how are entries in the cmdb_ci_business_process ...
When we take IRQs, the 'third-party tier' field on the third-party form doesn't get auto-populated. However as far the information on TPRM module is available, the IRQs are more detailed than tiering assessments as they give third-party tier also and...
