Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Recovery time objective in Business Impact Analysis is less than 48 hours

Mehar Naaz
Tera Contributor

I have a requirement:-

In Business Impact Analysis(BIA) form there is a field "Recovery Time Objective(RTO)" , if RTO value less than 48hrs, BIA to go for approval to XYZ  team. 
A mail to be triggered to XYZ team for approval.

Team can approve / reject BIA 
If rejected, BIA status should be moved to Draft. If BIA approved, status should be moved to Approved. 

2 REPLIES 2

Kishor O
Tera Sage

@Mehar Naaz  You can create a flow when the record inserted or updated to the BIA  table.

*give the condition in the flow RTO is less than 48 hours.

*Create approval record from the flow.

*Based on Approval record status update the record as per your requirement

 

Can you elaborate the steps  because i am not very much familiar with flow designer.